Domain name industry signed the first self-discipline convention

"Before the company often received some inexplicable mail and telephone, said our company registered domain name will expire, let us renew the fee, make us baffling." These few months are basically gone. "said the head of an electronics business in Shenzhen.

A few days ago, China Internet Network Information Center (CNNIC) announced the first of China's Internet Address resource Industry self-discipline convention signed, achieved stage results. The center of Suzhou, China, Shanghai and other illegal agents have been notified. Now, the user's complaint volume has dropped by more than 50%.

Domain name industry signed the first self-discipline convention

For Domain name registration service level is uneven, individual services are not standardized phenomenon, such as misleading users to register the Internet address, misuse of telephone, fax, mail harassment users and other harm to users, and the user complained about a large number of illegal violations, million nets, the power of enterprises, new network, Guangdong Mutual Easy, Xiamen Resources and Ming million companies launched in July this year, more than 40 domain name registration service agencies in Beijing jointly signed the "Internet address registration service industry self-discipline Convention."

The Convention puts forward three principles of industry self-discipline and eight commitments to comprehensively protect the legitimate rights of users. The Convention includes not misleading users to sign up for Internet addresses, and not abusing users by telephone, fax or mail. The foreign domain name such as COM domain name is also the first time to be included in the self-discipline category, the monitoring and executing agency of the Convention is China Internet Network Information Center, the implementation of the major registered service providers is supervised. This is our country Internet address resources First industry self-discipline convention, to protect the legitimate rights and interests of users, promote the domain name industry in China benign, orderly development has a positive effect.

So far, more than 250 enterprises have signed the Convention, not only in more than 30 provinces, municipalities and autonomous regions, but also covers more than 98% domain name registered users, completed the industry self-regulation function coverage. This also becomes the user protects own rights and interests the "amulet".

"Domain name registration is one of the most important basic services in the Internet industry, which has caused a lot of problems when users register domain names because of the illegal behavior of the enterprises that violate the legitimate rights and interests of users." "China million network CEO Zhang said:" Because the market has a large number of agents, and even some do not have any industry qualification companies. Therefore, standardizing the industry is easy to say, but the real implementation can be said to be difficult. ”

"The problem in the industry, or the need for industry enterprises to produce their own immune function, in order to fundamentally solve the problem." "Beijing New Network Digital Information Technology Co., Ltd. General manager Hou Tao in the planning of the Internet Address Registration Service industry Self-discipline convention," said with emotion.

There is no escape from illegal means

In addition to the adoption of leading enterprises to establish the industry's service standards and other measures, the China Internet Network Information Center (CNNIC) also regularly complained about the large number of companies to inform, but also to the former violations of the legitimate rights and interests of users slowly surfaced.

Following the announcement of the monitoring and reporting of telephone calls and mailboxes, CNNIC began receiving complaints from users in early August. "Most of the complaints are companies that don't have any qualifications," he said. "CNNIC, Director of Legal Affairs, told the Market news reporter, the main complaint is the use of other people to send intimidation of the sale of mail, the user to renew fraud."

At the beginning of August, only half a month after the signing of the Convention, Cnnic on the complaints of more users of Suzhou, China, Shanghai, the two illegal agents were notified, and the relevant materials transferred to the relevant departments. "Cnnic's bulletin did in the agent caused a little vibration, those listed the offending company completely without the market, was exposed the scam how to continue to cheat Ah!" New Network general manager Hou Tao smiled and told reporters.

Subsequently, at the end of September and early October, cnnic a succession of two batches of users complained of the enterprise. It is understood that since the signing of the Convention, CNNIC has been to more than 60 users complained of the enterprise issued a "normative service notice", which, most enterprises in the prescribed period of rectification, so only a part of the refusal to rectify or rectification effect of the company has been reported. CNNIC related responsible person tells a reporter.

"At the beginning of August, many complaints were received every day, and the number of complaints decreased by more than 50% after the implementation of self-discipline activities." "CNNIC, director of customer service, Yang said. This not only indicates that the domain name market is returning to the service-oriented healthy development path, but also shows that the Convention has played an active role.

The Convention is becoming a symbol of integrity service

As CNNIC on its own website published the Convention's list of signatories, many enterprises in the registration of domain names will go to inquire about, choose to sign the Convention of the institutions to register.

Industry insiders said, to promote the industry to standardize, to provide users with better domain name registration services, this is the most fundamental purpose of the Convention. At present, the Convention has a certain industry influence, as long as the domain name registration service institutions consciously comply with the Convention, the competent departments in place, the domain name registration market can achieve benign and orderly development.

Ministry of Information Industry Department of Telecommunications, deputy director of the Cheicon to make a high evaluation, that the signing of the Convention has established a combination of industry self-discipline and government supervision of the management mechanism, in order to build a harmonious and orderly Internet market order provides a way of reference.