Multiple user accounts stolen Dangdang attitude "big turn" before and after

March 19, often in Dangdang buy Books Changchun Citizen Liu received the urgent notice from Dangdang.

The notice said, Dangdang individual account of the appearance of gift cards stolen by criminals, in order to user accounts and funds security, Dangdang will be March 19 to March 21 to freeze the user account of the gift card and the balance, and please users in this period to the password to change the login. For a time, Dangdang into the "account stolen door", and the security of the network account is placed in front of people.

Multiple user accounts stolen

Dangdang attitude "Big turn"

When it comes to "account theft door", but also from the recent netizens in micro-Bo said that their own Dangdang account was stolen, the balance in the account is used to purchase valuable items, and even registered mailboxes are modified, resulting in the inability to recover accounts. Dangdang Customer Service Initially given the solution is to advise customers to the police, their own commitment to the loss, Dangdang refused to pay.

Obviously such a solution to ignite the anger of netizens, a netizen in Micro Bo said, Dangdang since to provide users with funds account, is not responsible for protecting it? Why after the accident can also plausibly, let the user himself to bear all the damage to the alarm? As the responsibility of one side of the Dangdang but exposure to the outside, it is too ridiculous.

As soon as possible to solve the "account stolen door" problems, to prevent more customers lost, 20th noon, Dangdang finally after the study proposed a solution, through the official micro-blog issued a statement. The statement said that Dangdang in the March 19 to March 21 emergency freeze all Dangdang account balance and gift cards, in this period, please dangdang users to modify the password in time, if you find the account login abnormal or Account balance is embezzled, please call Dangdang customer service. For the loss before the freezing, after the audit confirmed, Dangdang will give users in batches full compensation.

Dangdang Public relations Manager Leaf Boat told our correspondent, Dangdang in the two days also carried out a comprehensive investigation found that, as a result of the 2011 CSDN Internet leakage Events led to a large number of account password data loss, to the outlaws left an opportunity. Dangdang extremely individual accounts stolen, resulting in a small number of consumers account balances were stolen, and this freeze is only the user's account balance and gift cards, but does not affect the user through other means of consumption.

Netizens question Dangdang Security

Guoqing responds to "Thief trial"

Weibo account has been stolen from a few netizens.

Netizens "lost the spirit of the grass" said: Just received when the message said the account may be stolen, boarded to a look inside 200 yuan gift card stolen buy, leaving 38 yuan. Internet access, Dangdang database large-scale leak is the end of December last year, from the beginning of January, users have been stolen, when not only do not give compensation, and did not send any notice to inform other customers to modify the password, until now the end of March before the notice.

Netizen "Wendy_lei" question: I think I will not use Dangdang. In the case of knowing the customer is stolen and still has the balance, but cannot freeze the account to guarantee the fund security The idea, lets the person be inconceivable.

Dangdang CEO Guoqing also sent micro-blog explained: "January CSDN website tens of millions of user password was exploded, thieves recently in several electric dealers trial, with the balance of theft shopping." According to the laws and regulations of the public security requirements victims of the report. ”

Account balances and gift cards are frozen, to bring inconvenience to many netizens, netizens "pull the wind de Carnation" on the Micro-blog said: Collapse, see when the small rabbit Tom snapped up, buy gift card, Dangdang but frozen account, uncomfortable, telephone 400 request thaw, still need 24 hours to reply. This is a set of books that I have long awaited. Crazy, so toss me.

Not a case

When there was a "criminal record"

In fact, at the end of last year, some netizens said, Dangdang 12 million full field user data has been leaked, which contains the user's name, mailbox, address, telephone and other details, after verification is Dangdang users, and these data has been circulating on the black market. Then Dangdang official also admitted that the information was stolen, Dangdang CEO Guoqing to the user information leaked in the micro-blog apology.

A person in the industry told the reporter, due to the end of last year, "Csdn leak door" for a time to be highly valued, at the moment hackers do not dare "against the Wind", now the winds have passed, so only hackers use the hands of information to the user account of the money to steal the event occurred Dangdang system design is not rigorous, the threshold of attack is low, is to cause the user information stolen important reasons.

How to deal with

User changes Password

Jinshan Company senior Information security technology expert Tiejun told our correspondent, when caught in the "account stolen door", there are three kinds of possibilities, one may be the customer itself did not keep good, resulting in the account stolen. And the account is stolen for many reasons, such as in the virus Trojan. Another reason is that Dangdang's server was invaded. The last one is related to the massive disclosure of Internet accounts at the end of last year.

Tiejun said that at present, the client software can not help users to solve the problem of account theft, the user is the best way is to modify the password and authentication mailbox to solve. Newspaper reporter Li Yu