Service-level Agreement

Service Level agreement:

English abbreviation SLA refers to a mutually approved contract between a service provider and a user based on a certain fee, which defines the type of service, the quality of service, customer payment, penalty for breach of contract, amendment terms, and obligations of both parties, for the sake of service performance and reliability. SLAs are the main drivers of service quality, and typical SLAs include the following: Minimum bandwidth allocated to customers, customer bandwidth limits, number of customers who can serve at the same time, and http://www.aliyun.com/zixun/aggregation/8172 that may affect them. HTML > Notification arrangements for user behavior prior to network changes, dial-in access availability, use of statistics, minimum network utilization performance supported by service providers, such as 99.9% working hours or up to 1 minutes per day, traffic priority for all types of customers, customer technical support and services, etc.

(Responsible editor: Lu Guang)