Where to respond to consumer complaints: commitment must be responsible

December 18 afternoon news, for consumers to complain about where to find the purchase of the problem ticket, where to just released a response, said the commitment must be responsible for every consumer. According to reports, the city Bureau of Commerce and Industry recently received many customers through the network to buy air tickets can not normally get air tickets or the normal travel complaints, after investigation, these consumers are through the "where" site to search to "400" to the beginning of the purchase of the ticket phone, in the temptation of low discounts, without confirmation,　　Easy to remit the ticket to the designated account after the problem occurred.　　Where are you going? In the statement, said the complaint is "where Google on the site to put ads (commonly known as Google AdSense) and the cause of", where to also say that will be responsible for each consumer. The following is where to go net (qunar.com) official response to the incident: where to go net as the world's largest Chinese online travel website, as a responsible Chinese enterprises, has always been in charge of consumers, socially responsible attitude. Where to? The network is also very grateful to the Beijing Municipal Bureau of Industry and Commerce to our supervision and supervision.　　And sincerely accept the vast number of consumers and people from all walks of life to our criticism and guidance. Beijing city Trade and Industry Bureau mentioned this kind of complaints, occurred in mid-October this year, is by Google where to go on the site to put ads (commonly known as Google AdSense) and caused.　　Because of Google's lack of scrutiny of its advertisers, it caused 400 of phone fraud to happen. Where to go? The network in the first time of the incident, the initiative contacted consumers, and has helped consumers to make a report.　　The complaints, handling and aftercare of the whole matter are provided with written records and audio recordings which are available for police access at any time. At the same time, to where the net also in the first time of the incident, shielding Google where to go on the internet all kinds of ticket advertising, to prevent the 400 phone fraud again.　　and sent a written document of serious representations to Google. The whole incident, in the 3 days after the incident in mid-October, to where the net is properly disposed of.　　And the consumer's understanding and praise. Where are you going? Network (qunar.com) suppliers and where to go to the "compensation" program: At present, where to go on the internet to find 558 airline ticket agents, all have the China Air Transport Association (CATA) issued to the Air Transport sales agent certification credentials (commonly known as "Agent Bronze"), And where to go. The net annually examines the validity of its qualifications.　　China Consumer Association August 31 this year has issued a argued to where net ticket supplier 100% has CATA certification, is the protection of consumers ' rights and interests. Please see the Chinese Consumer Association original: http://www.cca.org.cn/web/xfzd/newsShow.jsp?id=48877 since December 2010, where to Go Network (qunar.com) has launched a consumer "compensation" program: 1, When you find out where to go to the net to book a domestic ticket, pay the supplier after the ticket, where to go net pay for the full payment of air tickets; 2, when you find where to go to the network to book domestic air tickets, payment after the supplier to increase the ticket, to where the net pay for the full payment of the ticket payment; 3, when you find where to book domestic air tickets,　　Payment after the supplier to provide false air tickets can not travel, where to pay the full payment of the net ticket! Where to go? Network commitment: To where the network will be dedicated to ensure the legitimate rights and interests of each consumer, this is the mission of the enterprise. Where to go net commitment: we must be responsible for every consumer!