Food spoilage caused by refrigerator failure Siemens after-sales service claim

The consumer buys the Siemens to open the door vertical refrigerator in the warranty period suddenly does not refrigerate, the outdoor temperature 30 ℃ above, the maintenance personnel only then comes to the door after more than 30 hours, but cannot repair immediately, also does not provide the standby machine, the user can only helplessly watch the refrigerator frozen food melts to deteriorate. 　　Heilongjiang Province Consumer Association believes that this situation, enterprises should be in the refrigerator to compensate for rotten food. After-sales maintenance not timely lead to food deterioration in the refrigerator Harbin consumer Mr. Zhou on July 4, 2010 in the City Red Street Black Swan home Appliance shopping mall spent more than 10,000 yuan to buy a Siemens to open the vertical refrigerator, the use of less than a year, this June 16 morning, the refrigerator suddenly not refrigeration. The day outdoor temperature up to 34 ℃, Mr. Zhou immediately dialed Siemens in Harbin After-sale repair telephone, did not expect 30 hours (17th afternoon) Maintenance personnel to come, and after the inspection said that can not immediately repair, must be pulled back to repair, but then there is no car, what time to pull is not sure, let Mr. Zhou, such as notice.　　After that, the maintenance crew left. 17th night, the refrigerator frozen fish, shrimp and other food due to the heat of the melting and metamorphism, emitting a foul odor. Mr. Zhou really endured, and dialed the Beijing Siemens Headquarters customer service phone, the answer is: "Need to understand the situation." "18th is Saturday, Harbin Siemens after-sales maintenance department calls, said only Monday (20th) to have a car to pull the fridge." Mr. Zhou was very angry, said the refrigerator has been bad for 3 days, the refrigerator food has been broken, "you have to shirk, no car pull is the reason?" Monday you don't have to come, I now put the refrigerator and smelly fish, smelly meat, rotten shrimp to the home appliance store returns.　　"Unexpectedly, Mr. Zhou this time after the confession, Siemens after the sale of the car sent a car refrigerator pulled away." Mr. Zhou told our correspondent: "The reason why I want to buy Siemens refrigerators, the importance of their big brand image, did not expect Siemens services so consumers chilling." "Mr. Liu said, Siemens is not for the sake of consumers, it is the quality of the refrigerator is a problem, hot days know that the refrigerator is bad but more than 30 hours before the door, and the fridge so much food," do we eat the same day? Siemens simply did not consider the consumer, asked not to ask, also did not provide a spare refrigerator, now repair mobile phones, Computers and even televisions have back-up machines, why can't Siemens do it?　　He believed that the refrigerator food deterioration is the quality of the refrigerator has problems, manufacturers after-sales service is not in place, should be compensated. The reporter learned that at present many domestic appliance enterprise's Post-sale service all extends to prepares the standby machine for the user, once the product fails, lets the user temporarily use the standby machine, avoids affects the user to use.　　The reporter asked Siemens customer service staff whether to provide back-up for users, the answer is "Siemens no such precedent." Consumer Opinion: Due to product quality problems caused by the loss of the user should be compensated for product quality problems to consumers caused by joint and several losses, businesses or manufacturers should be compensated? Heilongjiang province, the Association of Complaints Minister Shini that theConsumer Rights and Interests Protection Act 44th expressly stipulates that the operator to provide goods or services, causing consumer property damage, should be in accordance with the requirements of consumers, repair, replacement, return or compensation losses and other means to bear civil liability. The case is due to the refrigerator product quality problems, Siemens promised 24 hours to the scene, but the maintenance staff more than 30 hours later, after the door can not be given timely repair, also did not provide users with standby machine, resulting in Mr. Zhou's home refrigerator food melting rot.　　Siemens Refrigerator due to product quality and service is not in time and not in place to the user caused by the loss, should be compensated. Heilongjiang Province Electronic Maintenance Industry Association Zhang Secretary General also believes that because of product quality problems to consumers caused by joint and several losses, businesses or manufacturers should be compensated.　　When the refrigerator refrigeration problems and can not be repaired in time, enterprises should be unable to use the refrigerator for consumers caused by the problems, such as the refrigerator food can not be saved, and so on, put forward solutions, including the provision of standby, otherwise cause losses should be compensable.　　A refrigerator production Enterprise Heilongjiang company Hu Manager in the interview with reporters that because the product quality problems can not be normal use, should provide users with standby, in order to avoid the corresponding loss of the emergence and expansion, this is the enterprise should fulfill the obligation, otherwise will bear the joint and several losses arising therefrom. Manager Hu believes that as long as consumers are not malicious damage, enterprises should be compensated. Summer refrigerators can not be used, the food consumers in the refrigerator can not immediately deal with, after-sales service personnel should be predictable to the consequences, this is due to product quality and after-sales service is not in place to cause subsequent losses, so enterprises should assume responsibility, the two sides can negotiate settlement.