Foxconn Death Survey: A contradiction between a business and a class

Wang Jing Wangyongjian Zhang Yejun April 2010 6, 7th consecutive occurrence of 3 "fall" and "sudden death" incident, so far unknown reasons, the case is confusing. Fuji Kang's hundreds of thousands of production line workers, occasional incidents, the probability theory can make sense.　　But the statistics also pointed out that in March, 3 employees jumped off a major casualties, early April is 3 of vicious deaths and injuries, enterprises or Shenzhen police simple sentence "Not a criminal case", it is difficult to convince the public.　　Strong, autocratic such as Foxconn and Gou, "low-key" such as Shenzhen Public Security Bureau Baoan branch, has been unable to open up to the media for several months, "not to accept the interview" has become a mantra; Following the 1854th issue of the "Foxconn Truth" reported the launch of a strong response from all walks of life, this reporter is also continuing to track the interview.　　At the same time, also look forward to the insider feedback more clues, in order to positive awareness of public opinion, in order to restore the truth!　　An enterprise and a class of contradictions hung fly thousands of miles, Foxconn is Kang.　　This is one of the most common words used by Foxconn Technology Group ("Foxconn", also known as "Hon Hai Technology Group" in Taiwan) to describe its corporate vision.　　But the embarrassing thing is that the "vision" that has been repeated over the last few months by employees "jumping off the wall" is more like a "vision" on the verbal and the paper. "Foxconn's experience shows that its management can be efficient. Other companies can theoretically learn from it. However, this management pattern has been challenged in the face of changing staff composition today. Very important reason is the employee's appeal and the management of the enterprise has produced the contradiction, "Zhang Shenwei told the China Business newspaper" The reporter, "This contradiction now manifests for a enterprise and a stratum contradiction. "Zhang Shenwei is a researcher in the strategic group of China's Samsung Economic Research Institute (hereinafter referred to as the" Samsung Institute ").　　June 24, 2008, the Samsung Institute, through an investigation, wrote a report entitled "The growth and management model of Foxconn" (hereinafter "the Model Report"), Zhang Shenwei is one of three co-authored researchers. Militarization vs. "One Enterprise", Zhang Shenwei, refers to Foxconn, "one class" is the hundreds of thousands of ordinary workers on the Foxconn production line.　　According to the model report, in 2007, Foxconn has 750,000 employees in mainland China, of which "75% has a secondary school degree or so, the age of 16 years old ~24." In other words, Foxconn production line of the average staff of more than 75% is "," or even younger "". Such an employee is a major "challenge" to Foxconn's management model, which puts too much emphasis on militarization and executive efficiency.　　Already occurred in the major casualties, Bing 21 years old, Sun 25 years old, Zheng 23 years old, horse 19 years old, Li surname staff more than 20 years old, Liu surname Hunan Loudi staff 23 years old. "Compared to the previous employees, the life of the other may not be so big." "Zhang ShenweiAnalysis, for example, the early reform and opening up migrant workers, rural income is very low, Foxconn's job opportunities for them to obtain relatively stable income, the pressure of the family to make them easier to obey, and therefore easier to manage. However, now the peasant workers, food and clothing has been resolved, parents also have income, the burden of the family may not be as heavy as before, they are not only the pursuit of wage income, but also hope to have a certain degree of leisure and entertainment, the fashionable city life has the same pursuit. "In addition to their wages, they also include a lot of spiritual needs," he said. "That's true. In Baidu "Foxconn Bar", looking for friends, call for "reform", "joint" or even "strike protest" posts everywhere, Fukang people Life Network and other aspects of the Foxconn staff life of the BBS community has several families.　　Foxconn's management also seems to have noticed the spiritual needs of employees outside their jobs, through the corporate magazine. However, it is regrettable that as of this newspaper, the website of the "Company publications" column of "Hung Bridge" magazine only updated to the 167th period in August 2009, and the "Access Service" link in the "Activity Information" (mainly introduced new products) has been updated to March 5, 2010.　　And for the recent frequent "jumping incident", there is no information. "Rapid response" known as the Foxconn production line, the most needed is to be step-by-step, "enjoyable" mechanical, repetitive work. Daily 12 hours, 13 days to rest 1 days of "endless" work, do not speak to each other in the work, in seconds to complete the work station on the road the simplest process.　　(Detailed report see this newspaper April 5 1854th "A workers and Foxconn" machine ") "I personally think that these people are themselves in a relatively open and equal environment to grow up." They are more rebellious and independent, and may be inherently repugnant to the hierarchy of militarization.　　"Zhang Shenwei said.　　But Mr Gou, a military-born man, has been running a high-pressure militarization of Foxconn. At Foxconn, employees are subject to confidentiality, and when confidential leaks occur, the employee and all personnel in their department may be disciplined. For example, workers who work in Sony's production workshops will be expelled immediately if they enter the Nintendo workshop.　　In July 2009, employee Sun lost an Apple prototype on a production line, and Sun chose to "protest" against the company's distrust, after encountering various interrogations of Foxconn security and even searching its home in Yunnan.　　In response to the potential crisis at Foxconn, Zhang Shenwei in the model report that there is great dissatisfaction among the bottom-tier employees of Foxconn; with the popularization and development of the network, this kind of discontent is easy to be known by the Internet and the media, and has a negative impact on the corporate image of Foxconn. Conduction deformation vs dredging vacancy "for a company as big as Foxconn, managing hundreds of thousands of people is a challenging task. A hierarchical, militarized system might be necessary. "Zhang ShenweiFor, the core of this is that Gou stresses "dictatorship for the public", to the middle reward, this is a team management of the correct strategy.　　However, dictatorship for the public, the chief of the first thought to the middle and bottom of the staff between the conduction of deformation problems. "Senior is aware of the pressure of ordinary staff work, the 2007 and around the special establishment of psychological counseling room, but in fact, basically did not play a role."　　"A Foxconn production line reserve Cadre said he worked at Foxconn for more than two years and was under a lot of pressure every day, but he never went to the counseling room." According to the Foxconn Science and Technology Group 2008 Annual Social and Environmental Responsibility Report (hereinafter Ser), Foxconn's communication channels for its staff include the president's mailbox, the staff hotline, and the Union Federation of 3 ways, including the employee hotline, including employee's rights inquiry, complaint declaration, psychological counseling 3 projects. "Group staff hotline to accept calls mainly include labor relations, work environment, food and lodging, management system and so on." In 2008, there were 509 cases of a formal case in Longhua plant. "Ser.　　However, with about 300,000 employees in the Fuskand Science and Technology Park, 509 complaints have been made, and this ratio is obviously very low. In addition, because of the pressure, the Taiwanese cadres (that is, "Taiwan") and the mainland cadres (that is, "inside the Dry"), the treatment is not the same, and the staff turnover has been increasing.　　Foxconn has claimed that more than 400 mid-level cadres have jumped to rival BYD. According to reports from Taiwan Media, Foxconn is one of the best paid IT companies in Taiwan, and Mr Gou is the company's core managers, who are given a stake in the manager's team, in addition to a generous annual salary. Every year, at Foxconn's annual meeting in Taiwan, Mr Gou would reward his employees with a generous finale of stock.　　2009, although the growth rate of Foxconn slowed down, the profit was reduced, but the 2010 Hong Hai Technology Group in total "draw" the market value of up to 524 million yuan of shares, creating tens of millions of 13 people, millionaires 50 people.　　But "inside" is obviously not such a good blessing. "Foxconn works in the UK, where executives are predominantly locals, while in the mainland, mainly Taiwanese." "When he realized the difference between" dry "and" dry ", said Mr. Gou, a former chief executive who left Foxconn began to implement the" 138 "incentive policy, that is, for service companies up to 1 years, 3 years, 8 years of core cadres and employees to implement bonuses, subsidies, housing and other related welfare policies; After 8 years of work," Inside dry ", can be free to obtain the company's subsidized housing a set or equivalent of cash.　　But "inside dry" in the company management team's trust, promotion space and stock options radiation, still and "Taiwan stem" is far apart, not to mention the bottom of the staff.　Foxconn's human resources structure is pyramid-like, people in the "spire" of the executive layer to formulate a good strategy, middle-level responsible for efficient distribution and supervision of the implementation and completion of tasks, the bottom staff are facing a highly decomposed, professional, repetitive high intensity of labor tasks.　"It's important to work at Foxconn," he said. Ability generally does not matter, it is important to have a good relationship with the leadership.　　Foxconn's former reserve cadre and retired class chief have told reporters the first unspoken rules for survival at Foxconn. "I personally believe that the strict ranks of the military are determined by the nature of the military's mission." Not hierarchical, strict obedience, it may affect the combat effectiveness, and ultimately endanger their own lives. But businesses and employees are just business interests, and the benefits of the bottom-tier employees are negligible, and the benefits themselves may be less important to the employee, which makes the employee's interests highly inconsistent with that of the business.　　"Zhang Shenwei, the staff's appeal and the management of the enterprise has produced contradictions, rely on the enterprise itself to solve, I am afraid there is a lot of difficulty." "We should look at the role that the government can play in this." For example, the household registration system reform, employee vocational training, social security and so on, all need the government to do.　　"Zhang Shenwei said. Staff "fall" and the difficult truth to deal with the fall case, said Foxconn's information blockade is wrong, Foxconn made very public, two press conference, all witnesses were called to the scene to ask reporters to ask questions-but they can not prove otherwise.　　"A reporter who interviewed Ma's death case in Shenzhen said the key.　　After that, Foxconn will put the relevant issues to the police, the police attitude is "after the investigation of the exclusion of homicide," the specific investigation process and details of the case, the secrecy. Now, the application of information is open, it seems to become the last resort of horse home. April 6, 2010, horse family members to the Shenzhen Public Security Bureau Baoan branch submitted the "Horse forward for the first time, the second autopsy report to the family members and the" horse forward abnormal death no case "filed for reconsideration of the application of two documents, requesting the first, second autopsy report to the family, and the request to withdraw"　　Deep public Treasure not Ligue "2010" No. 00013 "no filing notice, request criminal case." "Even if the government information is open, it is impossible to explain the current Foxconn's frequent ' falls ', because the company's information is not disclosed." It is the result of the generalization of the secrecy system, which forms the blind area of supervision.　　Zhang, a lawyer who is concerned about the case, told the China Business News reporter. The family members who were "quarantined" were 3 publicly killed and injured in March, as well as 3 "falls" and "sudden death" events in April, 6 and 72 consecutive days, and the case is unclear.　　April 8, "China Business newspaper" reporter again to Shenzhen Longhua and Guanlan interviewed. On the same day 3:00 Xu, in Longhua People's Hospital, the reporter again met Foxconn employees Tian's father and cousin. March 17, 2010 8 o'clock in the morning Xu, Foxconn female workers from the dormitory building jumped "fall", the reporter March 29 for the first time to see her, she is lying in Longhua People's Hospital (hereinafter referred to as "Longhua Hospital") ICU (intensive Care unit, intensive care ward). His father Tama Tanaka told reporters that the daughterSurgery has been performed on April 7 and is currently undergoing rehabilitation treatment in five sections outside the hospital department.　　When the reporter entered, nephrite closed his eyes, the body has been equipped with physical fixtures, vital signs condition is still good. "The chief of Foxconn, surnamed Song, promised that they would be burdened with medical expenses and that, so far, the company was taking care of the medical expenses." But during the nephrite operation, the company's leadership did not come.　　Tian Party said, it makes him feel the company is very impersonal. Even more confusing is the party, the incident occurred more than half a month, the company did not arrange people to explain the cause and result, the public security also did not further investigation-"What is the cause of such things, still do not understand." We can not enter the factory, even Tian's factory card, luggage have not seen.　　"Tian Party building hope that after the daughter consciousness sober, then slowly will the situation speak out."　　A confused family like Tama Tanaka is not a case. April 8 Night, the reporter was linked to March 29 "fall" death of Liu's brother, Liu Zhijun's abnormal death, the family also applied for an autopsy. During the period, Liu's brother also watched, he said, "for example, there are scars on the surface of the skin, but these problems are explained by forensic medicine, we can not find a strong evidence to overturn its conclusions." Only for the time being.　　"According to Liu's brother, Liu Zhijun's body was cremated April 9, before this, Foxconn has reached a soothing agreement with the family, but the amount of compensation related to the content of the agreement, Liu's brother said" inconvenient disclosure. In addition to the family can not know the secret, the staff of the same plant on the "fall" incident also knows very little.　　On the afternoon of April 8, "China Business newspaper" reporter in the Fuji Kang Guanlan Science Park interview, for 6, 7th two days of the fall, the majority of its factory employees do not know, many people say "work in the workshop, simply can not hear the situation outside." The giant electronic display on the factory door of the technology park of the Fuji Kang Guan Lan, sometimes bright red "obey the professional ethics, the conservative trade secret" this sentence. It is understood that the contract between Foxconn and Apple has always included a confidentiality clause, after the signing of the agreement, Apple managers often conduct secret inspection.　　This is the basis for Foxconn to implement the "Information Martial law" system. According to the reporter understand, Foxconn plant information is maximized control, any incident in the factory, the scene will quickly be "security" blockade, and no staff onlookers. "Work time is not allowed to look out of the window, or the most serious punishment may be expelled from the factory."　　An employee at Foxconn Longhua Plant told reporters. March 31, the newspaper "Foxconn Truth" after the report, many Foxconn employees once through the comments thread way, and journalists have been contacted. But a few days later, reporters tried to contact a grassroots cadre who had witnessed the April 1 of an industrial accident at Foxconn's Longhua Industrial Estate, a company that declined to be named and responded to a reporter by his department: "I have obligations and responsibilitiesLet the company be kept confidential. And another female group leader told reporters that, like the meteorological office, what can be known about hurricanes?　　That would lead to greater fear. A Foxconn project manager told the China Business newspaper that the employee's fall is not related to the customer confidentiality agreement, and the confidentiality agreement is generally for the product. The implication, the product confidentiality agreement inferred to the entire company's corners, there is a suspicion of overkill.