Free TQ online service to enhance customer loyalty

Intermediary transaction SEO diagnosis Taobao guest Cloud host technology Hall

As of March 2011, the number of Chinese Internet users has reached 457 million, the report predicts that in 2011, the global E-commerce market will reach 680 billion U.S. dollars, and 2013 China's online shopping transactions are expected to exceed the scale of 1 trillion yuan ... Many e-commerce sites in such a large but highly competitive online shopping market to occupy a place, always pay attention to all aspects of the dynamic of netizens, so as to give. Many research organizations have found that with the increasing number of Chinese netizens and the rise of enterprise informatization, users are more accustomed to obtaining the services they need through more convenient forms of online consultation. At this stage, a small number of electric dealers Web site found has benefited from the online customer service system.

In fact, most e-commerce sites do not recognize the online customer service system can bring them opportunities, there are still some domestic small and medium-sized enterprises still cling to the use of traditional notebook records or spreadsheet records of extensive management style. As a result, a network business site with strong vitality has lost too many business opportunities.

In recent years, with professional online customer service software service providers to the wide spread of products, so that more sites to join the ranks, have been through online customer service system to win business opportunities. The industry's earliest, largest online customer service provider TQ Online customer service related to the person responsible for the online customer service software for millions of small and medium-sized E-commerce Enterprises is to reduce the cost of enterprise Network marketing effective way to obtain small and medium-sized E-commerce enterprises generally favored is normal.

TQ Online customer service leader is intended to prompt E-commerce site, in the future development, online customer service will become the most basic E-commerce website construction, the most essential part. The cause of this phenomenon is that, first of all, online customer service software, from Pre-Sales Consulting, sales negotiations, after-sales service model and means for the enterprise to provide a more complete solution; second, it helps businesses retain customers.

Admittedly, now e-commerce sites have their own sharp marketing tools, but after the marketing, the company's goal is not just to target customer fees struggle attracted to the site, to improve sales of enterprises is kingly. However, the most direct factor affecting sales is not marketing means, not just advertising, but customer loyalty.

In the market economy environment, the quality of service and products is the determination of customer loyalty important instruments, enterprises only to do both inside and outside to get the industry a place. How to manage and improve pre-sales after-sales service, to provide customers with quality services to enjoy, so that enterprises to do the industry evergreen? Free TQ Online customer service (i.tq.cn) for small and medium-sized E-commerce Enterprises to provide free solutions for enterprises to provide visitors online reception, and customer relationship management maintenance. TQ will bring the free customer relationship management with the website docking, corporate customer service in the reception of visitors when you can listen to one side in the system to improve the information on the customer data input, so greatly improve the efficiency, but also conducive to standardize customer relationship management, the accumulation of rich customer resources, when the customer again for pre-sale, sale, After the negotiation, will get a better experience.

It is not difficult to imagine, with such a set of pre-sales consulting, sales negotiations, after-sales service online customer service system, as e-commerce to improve customer loyalty must be the sword of the TQ online customer service system, will also bring new opportunities for network marketing.