Fuzhou People's electric business welfare, the sea after the sale of properly resolved

Fuzhou News Network March 16 said the "Sea Amoy", now most of Fuzhou residents are not unfamiliar. However, although Hai save money, but there is a problem has been a lot of people, that is Hai after-sale problems. And with yesterday "infringement consumer rights and interests behavior punishment" began to implement, in the future the public Hai encounter after the sale of problems can be properly resolved.

"Hai is very good, but after the sale of rights has been a big problem." The quality of the product itself and do not say, just with the business communication is not smooth and the other side of the delivery is not timely and other issues, want to complain about rights, do not know who to find good. Therefore, the consumer Amoy encounter the main problems are concentrated in the delivery and refund is not timely and so on. Yesterday, when referring to the unfavorable factors restricting the development of Fuzhou's cross-border electricity merchants, the Provincial electricity Merchants Association said that the after-sale problem was a major problem restricting the development of the sea Amoy. Because, the current domestic network shopping after-sale service system is very perfect, return is very simple; by contrast, Hai's returns are an insurmountable hurdle for many people. On the one hand, the Hai after the sale of the problem has not been the law and the direct control of the platform, on the other hand, the sea Amoy customers and overseas business communication is also very troublesome.

However, such problems will soon be resolved. Fuzhou Evening News reporter learned from the industry that yesterday, the implementation of the "violations of consumer rights and interests of the punishment measures" reiterated the network business unreasonable by the return of goods obligations, and can not unreasonably delay or no reason to refuse, and Cross-border electric power companies are also included. Yesterday, Fuzhou Evening News reporter consulted a number of local cross-border electricity business platform. Their customer service personnel all said, already on its page hangs out "7 days no reason returns a promise", namely, in the future the citizen in the regular Cross-border electric business platform shopping, equally can enjoy 7 days no reason returns goods.

Of course, this regulation is for local and domestic electric business platform. If Fuzhou residents in the Amazon, ebay and other overseas electric platform Shanghai Amoy, encounter problems and how to do? In this case, the electric Business association said, Amazon, ebay and other overseas electric dealers have problems after the communication method has three kinds: the first is the telephone contact customer service, this is the most convenient method, But it is more expensive and requires strong oral English ability; the second is to contact online customer service, this only need to have a certain amount of English reading and writing ability on the line; the third is to complain to the mail, although it can not solve the problem, efficiency is low, need to communicate with many times to solve, but the mail communication to provide information more convincing pictures, and foreign custom mail communication, foreign electric dealer to the processing speed of the mail much faster than the domestic. But then again, in the current situation, the foreign language is not good for the sea Amoy best choice of domestic or local cross-border electricity business platform.

(Fuzhou Evening News chief journalist Jianghai)