Galaxy S4 Pocket Smoke, after-sale compensation new machine shut up about the reason

October 4, Fuzhou Miss Liu's Samsung Galaxy S4 (I9508) mobile phone in the shirt pocket suddenly spontaneous combustion, the coat was burned a big hole, although not injured, but Miss Liu fear, "This is a mobile phone or a time bomb!" Then, Miss Liu will send the mobile phone to Samsung after sales department. Yesterday, the other party to Miss Liu's reply is, willing to pay for a new phone to her, but for the cause of spontaneous combustion, the other side but not talk.

According to Miss Liu introduced, her mobile phone is one months ago, from Taobao bought. Sellers promise, this machine is the mainland licensed, and opened a regular machines to play invoices, with the invoice can be the national UNPROFOR.

During the national day, Miss Liu and her mother traveled in Taiwan. On the evening of October 4, the mother and daughter were watching TV in the hotel, and suddenly she pointed to miss Liu's coat pocket and shouted: "How smoke?" ”

Miss Liu looked, in the pocket of the mobile phone is smoking, she immediately took off her coat. Then only listen to "bang" a sound, the battery and the fuselage separation, the battery began to fire, the fuselage screen fragmentation. After the fire went out, Miss Liu found the battery was swollen, and her coat was burnt to a large hole.

Miss Liu and his mother were startled, fortunately, Miss Liu reacted quickly and was not burned. Miss Liu will be spontaneous combustion of mobile phone photo deposit card, and yesterday in Micro-blog released a photo, sparked a lively discussion of netizens.

"Is this a cell phone or a time bomb?" Miss Liu Fear to say, her Samsung S4 only buy less than two months, if not mother in time to find the coat pocket smoke, the consequences of unimaginable ah.

After-sales commitment to compensate the new machine on the cause of spontaneous combustion shut up

In the mobile phone spontaneous combustion, Miss Liu first contact Taobao sellers. At that time, the seller said, to ensure that the mobile phone is the original country line, suggested Miss Liu will be mobile phone to Samsung's aftermarket departments for testing.

Yesterday afternoon, Miss Liu back to Fuzhou will be mobile phone to Fuzhou east corner of the Samsung after-sales service shop, detect the cause of spontaneous combustion.

Miss Liu said that the date of submission, after the sale of personnel only received mobile phone, no batteries and other accessories, and told her yesterday afternoon to reply. Yesterday morning, after the sale of staff suddenly called her, said it would take two or three days before the results, and asked to send accessories to the after-sales service shop.

"Samsung after-sales service store front desk attitude is very poor." Miss Liu said, not a moment to spare parts, and then accessories, she believes that Samsung after-sales service is not professional, and yesterday she was in the field, there is no way to send accessories to Samsung after-sales service shop.

Later, Miss Liu on the Samsung customer Service hotline for complaints. Shortly after the complaint, Fuzhou East corner of the Samsung after-sales service shop manager immediately call back Miss Liu, said the company is willing to pay compensation for a new mobile phone, but for the cause of spontaneous combustion, the other side is not talking.

Yesterday, the reporter called Samsung Customer Service hotline 4008105858, the Samsung Galaxy S4 spontaneous combustion incident to the customer service staff, and to consult the normal situation how to handle this event. Customer service personnel on the phone said that she has been reflected in the situation to register, and immediately to the relevant responsible person feedback, after work today, the relevant responsible person will contact with reporters.