Gamble refund process is referred to as "overlord clause"

New News recently, the company announced a global recall of its "oral-B" mouthwash, because such products detected microbial indicators and company internal control standards do not match. However, consumers want to refund is not easy: not only the need to submit "application" to Guangzhou Procter and Gamble, but also to be issued within the "deadline", otherwise it will not be entertained. In this respect, many consumers refer to it as "overlord clause". Reporter yesterday from the supermarket learned that the city has been the next frame related products.　　The City Consumer Insurance Committee thinks, the merchant only specifies one kind of refund method is not suitable, the proposal provides various refunds the way. Supermarket shelves related products recently, the company issued a statement on the recall of "oral-B" some models of mouthwash. According to the statement, in accordance with headquarters decision, Guangzhou Procter and Gamble Co., Ltd. announced the recycling period between July 15, 2011 and June 30, 2014 of the following two euro-B mouthwash: Product name Oral-B teeth and dental meat care mouthwash 350ml, Oral-B teeth and dental meat care mouthwash 500ml.　　The reason is that the company has detected microbial targets in the "Oral-B" mouthwash that do not match the company's internal control standards. It is understood that the AQSIQ immediately checked the company notified the import of this product, it is found that this year, China has imported a total of "oral-B" Mouthwash 3 batches, 35892 bottles, of which 350ml specifications of 14208 bottles, 500ml specifications 21684 bottles.　　AQSIQ has instructed the company to issue a recall announcement immediately. Yesterday, the reporter contacted the Shanghai Carrefour, Lotus, Tesco and other major supermarkets, stores, BU Bee Lotus Shanghai Supermarkets have received the recall notice, the day has been two recalls all the shelves. Supermarket side said, on how to handle the specific recall steps such as refund, the Lotus will be announced as soon as possible.　　Tesco has said that supermarkets have long been not selling the mouthwash, so there is no shelf situation. The refund link is referred to as "overlord clause" the reporter saw, although the website of Procter and Gamble announced two consumer service hotline telephone 800-8302608 or 400-8302608, but according to Procter and Gamble, the consumers who have purchased the above two recall products must first visit the official Oral-B website, Download the refund application form on the website, then the product empty bottles, shopping vouchers (invoices or shopping malls) and accept the refund of the bank current Passbook account number of the name of a copy of the mail to the Guangzhou Procter and Gamble Company, and finally audited to meet the refund conditions of consumers, in 10-15 business days to receive a refund.　　At the same time, the company also strictly limited the acceptance of the refund time of one months, that is July 16, 2011 August 14, 2011, and made it clear that the above accepted refund time will no longer be entertained, and the information sent (express/parcel) will not be refunded. As for the "recall process" of Procter and Gamble, many consumers have questioned: the process of the active recall of Procter and Gamble is cumbersome, "Shanghai consumers need to send the application to Guangzhou Procter and Gamble, also set the deadline, and only through the depositDo we have to make a passbook for a refund? "A variety of refund methods are recommended." The City Consumer Insurance Committee complaints department Responsible Person said, the city's Consumer Insurance committee has not received the "Oral-B" mouthwash water refund complaints. For some consumer "overlord clause" accusations, the official said, "Businesses in the sale of goods to take a variety of charges, and now only a refund method, does not seem appropriate."　　She believes that Procter and Gamble may offer a variety of refund methods, such as postal remittance. Guangzhou Procter and Gamble yesterday responded that through the dealers or retailers to carry out refunds need to prepare a large amount of cash, so the recall by the company's unified responsibility to reduce the intermediate link.