glutinous rice Network new customer Service center officially opened to lead group buying industry standard new benchmark

October 21, 2011, the Company (Nyse:renn) 's group buying website glutinous Rice Network officially announced that in the maintenance of Beijing Headquarters Customer Service Center on the basis of the existing scale, will be officially opened in Tianjin, the new customer service center.　　The opening of the new Customer Service center will provide more professional and efficient consumer service support for glutinous rice network users, and further enhance the consumer experience of the group buying users, and it is also an important symbol for the complete establishment of the new after-sale service system of glutinous rice network. glutinous Rice net brand-new Customer service Center has 500 seats, and uses the industry most advanced Avaya hardware exchange equipment, for the entire customer service center system stability escort. October 12, the new Customer service center into the trial run phase, and at the same time the glutinous Rice Network 400 service telephone change to 4006888887.　　According to the head of the Customer service center of Glutinous Rice Network, after the new Customer service center put into use, the customer service telephone connection rate from the previous 90% to 99%, and significantly shorten the time to deal with problems. Different from other group purchase website, glutinous rice Network Customer Service center Pre-job training is particularly stringent. All front-line customer service personnel should be accepted before induction, including service etiquette, call center process, company culture, glutinous rice network Business system, group buying industry analysis, simulation exercises, staff personal value for one months of rigorous training, qualified after the examination can post. To this, glutinous Rice net general manager Shenboyang said, "The long time training, will help the customer service personnel to improve the business ability in a short time, causes the consumer and the sticky rice net communication to be smoother, fast, lets each user's complaint all be able to obtain the satisfactory reply." Tianjin Customer Service Center is the opening of the recent sticky rice network to enhance the user experience is an important link, next we will build a new logistics system. "At present, the service of group purchase website is criticized." Some people in the industry said, how to enhance the sales after the sale of the site's own soft power, to shape a trustworthy group buying brand is the primary goal of the current group buying site, rather than layoffs listed. glutinous Rice Network as the leader of the industry, can buy in the winter in the trend to expand customer service team, the consumer experience in the first place, to high-quality quality Group buy services and perfect after-sales service as the backing, once again led the group buy industry norms of the new benchmark.