GoDaddy can not delete the file to solve the article

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Say two days ago toss my diary Dog Micro blog, encountered GoDaddy host some files can not be deleted--godaddy cannot delete files. Later, after trying a lot of methods are still not done, but had to give GoDaddy customer service staff email. Reply is also timely, generally two letters, the first letter is generally instantaneous, that is, when you send for help, immediately there will be a letter sent to your registered email content generally as follows:

We ' ve received your question. You can expect a response within hours.

Your Incident ID is:9*******

Or, talk with our highly trained, courteous support staff–they ' re waiting to take your. Whatever time it takes to assist and that's the time for you ll RECEIVE:24/7 Sales & Support: (480) 505-8877–24/7 Bill ing Support: (480) 505-8855.

Thanks,

GoDaddy.com

In short, the request has been received, the general response within 24 hours. Then you want to get a better service, you can make the call. The phone is obviously not practical to me, such as email reply.

The second letter is generally answered within 1-3 hours. The first time you receive a letter is one hour after the letter (because it is night, considering the time difference, the estimated gang are still online), the main solution is as follows:

To Modify Windows Permissions Using the File Manager

1. Log in to your account Manager.

2. In the I Products section, select Hosting.

3. Next to the hosting account for your want to modify, click Manage Account.

4. In the Content section, click File Manager.

5. Select the directory or directories for abound.

6. Click the Permissions icon.

7. Select the permissions for the selected files.

To put it bluntly is to teach me to set file modification permissions in the admin background, obviously this is nonsense, if this can solve the problem, I also need not so troublesome. So I wrote again and asked them to delete the files I need to delete. Results the replies received are as follows:

Dear Song,

Thank for contacting online support.

If you are have a problem deleting a file off of your hosting account and need us to delete the file for your, please pro Vide us the full path to the file as a providing us with permission to access your hosting account and remove the fi Les.

Please let us know if we are any further assistance.

Sincerely,

Dustin P

Online Support

That is to say, if you want them to delete the words need to provide specific file path and permissions, this natural, after a toss, those files of the rights of nature is readable to write. Then through the FTP looked at the host file, sure enough, need to delete the file has been deleted, the problem that bothers me finally solved.

So if there are children's shoes with the above problems, you can refer to my solution, in fact, contact customer service, the key is how to ask. The first time I did not make it very clear that the problem was not resolved in time;

I can ' t delete the files "/xxxx-0.9.3.tar.gz" and "/xxxx.tar.gz" use FTP software client or use File Manager with my hosting cont Rol panel. Please help me delete them.

Concise and clear purpose. It seems that foreigners like to be straight, do not like to beat around the bush, something to say, this is worth our study oh.