Gome has no reason to return from 7 days to 10 days to win the two awards of good faith and service

After the implementation of the rehabilitation Law on March 15, consumers will be more relaxed in the process of online shopping in the future. In order to fully protect consumers ' rights and interests, gome online response to the "new law", for the new users on the Internet can be no reason within 7th return clause, a comprehensive upgrade of after-sale service system, and some of the goods have no reason to replace the time from the 7th extension to 10th. Gome Online This not only fully protects the legitimate rights and interests of consumers, but also consumers bring ease of shopping experience.

No reason to return from 7 days to 10 days to win the two awards of good faith and service

"In the new law after the formal implementation of the United States, gome online commitment from the date of the sale of goods for no reason to return within 7th, 15th, the replacement of after-sales service policy, to ensure that consumers enjoy the new law provisions of the rights and interests." Gome Online related officials pointed out that, especially for clothing, shoes and hats, luggage three categories of goods, Gome online will be no reason to return the time from 7th to 10th, in the commitment to guarantee the basis of services, will also provide additional special services.

It is reported that Gome online comprehensive response to the new elimination method and a comprehensive upgrade of the service system, won the consumers alike. And as the leading domestic network shopping platform, in the 315 consumer Rights Day came one at a time won the service and integrity of the two awards, but there is no doubt that the social and consumer to gome online highly recognized. With quality and perfect service, rapid processing mechanism and good customer reputation, gome online recently won the "2013 Consumer dispute fast Solution Green Channel Advanced Unit" awarded by Haidian branch of Beijing Municipal Administration of Industry and commerce, becoming the only electric business enterprise in the industry that won this award for 3 consecutive years.

At the same time, in the China Internet Association Network Marketing Work Committee on "Trustworthy Electric dealers" in the selection, Gome online from the major electric dealers stand out, get 72% of consumer support topped the list, become the most trusted consumers of the home grid shopping platform. Industry insiders believe that, as the Gome group's electric platform, Gome online relying on the annual super billions of procurement scale and strict procurement system, to ensure that the merchandise authentic licensed and low-cost advantages, at the same time, its coverage of the country's store network system, but also become an important basis for consumer trust.

90 minutes Quick Response Gome online to build electric business speed service

In recent years, with the growing of network retailing, online shopping has been closely connected with consumer's daily life. Although the net buys to the consumer to provide the convenience, but because returns the goods to be difficult, the distribution delay as well as the Post-sale service does not have the first-class factor influence, the net buys the investment rate lawsuit unceasingly presents the upward trend.

According to the introduction, in order to enhance the membership experience from different dimensions, Gome online specifically opened 315 green fast processing channel, in the first time to quickly deal with consumer complaints, and the "appeal 90-point response" service to form a long-term service policy to ensure that the user satisfaction rate significantly higher than the industry average level. Since the implementation of the "demand 90-point response", Gome's online service response efficiency has been significantly improved.

It is noteworthy that before the new law is formally implemented, Gome online has continuously organized a number of all the staff to seriously study the new elimination of the Law training session, focusing on the key elements of the new elimination method to deepen the study, deepen the customer service staff to the new method of understanding, so as to further improve service quality and efficiency, improve customer satisfaction.

Insiders pointed out that, although there is a certain controversy on the new law, how to balance the interests of consumers and business operators, is the test of the implementation of the new law of one of the difficulties. However, compared with the current elimination method, the new elimination law has made a significant breakthrough, can more effectively safeguard the interests of consumers. At the same time, it can also promote enterprises to strengthen core competitiveness, promote the return of enterprise competition to the essence of integrity management, to create a more standardized retail market.