Group buy site Return to reason, refund step let consumers more assured consumption

March 14, the State Administration for Industry and Commerce issued the "on the Strengthening of Network group purchase management of the views" to standardize the network group buying market operation order, and maintain the legitimate rights and interests of network consumers and operators. The comments pointed out that the group purchase website operators should comply with the "Consumer Protection Law" on the return, refund of the relevant provisions, shall not exclude consumers in accordance with the law of the return, refund and other rights. Group purchase site operators to purchase goods or services by way of a pre-payment, not to set up overdue unpaid advance or limit the amount of money can only be returned to the site account restrictions.

Group buying, when we will focus on how to safeguard the rights of consumers, how to standardize group buying site. Some group buying site has already ancestors one step, taking the lead in the industry to solve consumers the most headaches of the purchase problem refund, to the Force Regiment early in 2010 when the online has been done, 30 days unconditional refund, but also support the original road back.

2010, another professional women's cosmetics group purchase site to force (www.glituan.com) was born, and at this time, cosmetics group Purchase market prospects have been highlighted, there are several electronic business sites to enter this field and success. As an Up-and-comer, to the force in the industry has been silent, slowly forward, even in many people's eyes some obscure. But is such a obscure to the Force regiment, but in the early days of the establishment has been a 30-day unpacking unconditional refund service.

According to the survey, many consumers in group buying will encounter such a situation, the next single easy to cancel difficult. Want to order, only need to move, click to select Group buy can be successful, but if consumers want to cancel the order to refund the words will be difficult, all kinds of excuses, pretexts may appear, refund deduction fees and can only return to the site account phenomenon everywhere is, in short, money into the people's pockets, and then want to fish out of the difficult, Consumers must choose to consume there.

and to the Force Corps know, to win the user must rely on services, rather than the above embarrassed user means. So since its inception, to the Force group has been adhering to the 30-day unpacking unconditional return, to ensure that consumers have enough time to go back, at the same time the money to support the return of the original road, all the users who need refunds, can return their original payment of the account, including Alipay and net silver. And in the refund procedure, to the Force group also opened a green convenient channel, if confirmed that the consumer is really want to refund, to the force will be the first time the money back to consumers.

In addition, to the Force (www.glituan.com) in product quality is also strict, through the merchant sampling, product sampling and other ways to ensure that the products sold are authentic guarantee, this can further reduce the probability of consumers return, create a good user experience, so as to win repeat customers and Word-of-mouth.

There will inevitably be disputes arising from any consumption, but how to reduce the dispute, improve the quality of the website service, this is the need to buy Web site operators to think, and thankfully, the current majority of group buy site has been returned to the rational, know to service for Word-of-mouth and customers, if we have been insisting that, we have no doubt, Buy early evening to return to healthy, normal development track, consumers can also be more assured consumption.