Group buy tort More by both sides prevarication

Buy a movie ticket, but was told by the movie theater to use, buy a restaurant, but found that the meal was drawn a lot ... Recently, Harbin Industry and Commerce Department received a number of group buy consumer tort complaints, some consumers by the Web site and business mutual prevarication, ultimately led to the inability to defend or buy coupons failed. In this respect, the Ministry of Industry and Commerce said that consumers have encountered group purchase infringement, should find a site for group buying, money to the website, disputes should be the "pay".

Group buy tort More by both sides prevarication

Recently, Harbin Citizen Song in a group buying website bought a four-person hot pot package, according to the website picture shows, the weight of beef and mutton is very sufficient, but when she took a friend to the Yangtze road near the hot pot restaurant to eat, found that the waiter came up with beef and mutton on the mat under the green vegetables, a plate of meat without a few mouths to eat. In this respect, the hotel said, "Buy hot pot of beef and mutton is like this." "and the group buying site is very certain," group buying hotpot and normal consumption is exactly the same. "And let Ms. Song continue to communicate with the hot pot shop, the results of the final pot shop has not replaced the red meat and mutton." The next day, Ms. Song complained to the business sector. With Ms. Song's encounter similar, the citizen Mr. Li buys the movie ticket also to encounter the website and the merchant mutually evade responsibility question. When Mr. Li buys movie tickets, the website shows that movie tickets can be used throughout the day, not limited to time. But when he took a movie ticket to Harbin a cinema, he was told that "buy coupons can only be seen during the day." The next day, when Mr. Li communicated with the website, the website said that "the original consultation with the cinema can be 24 hours of observation, may be the theater has been mistaken." "And let Mr. Li go to the cinema again to try, the result Mr. Li again hit the wall." In the process of mutual shirk of responsibility, Mr. Li buys the movie ticket over the use and the expiration date.

Group buying rights should be responsible for the site

Reporters from the Harbin Bureau of Commerce and Industry network to understand that the survey showed that more than 60% of group buying consumers suffered infringement. In the Industry and Commerce Department received the purchase of consumer disputes, a large part of the group is the site and merchants to put a word, all the responsibility to the right, and ultimately consumers Yaba. Network Supervision Branch staff told reporters that in group buying, consumers pay directly to the purchase of the site, consumption occurs, the site will be unified to pay the money to the merchant, therefore, in the consumer use buy coupons consumption, the infringement or disputes with the merchant, should be the first time to contact the group buying site, ask it to solve the problem, If the group buys the website to evade the responsibility, may make the complaint to the Industry and Commerce Department.