Group buying industry to develop new direction, improve group buying quality and optimize group buying service

From the birth to the present, group buying industry has been the tide-goers. In 2012, the group buying industry has a new development direction: To improve the quality of group buying, optimize group buying services. As a result, group buying once again took the "fashion" of the train, driving to the high-speed development of the channel.

The "12315 Green Channel", a previously unfamiliar word for the group buying industry, has now become a reality. Recently, China's well-known group buy Web site to announce in the country 10 key cities opened "12315 Green channel", become the first "eat crabs" group buying enterprises, once again led the industry development vane.

Handle Nets vice President New Lihau said, "12315 Green channel" is not only a brand, is not a simple honor, but the handle net to the consumer's commitment, behind the Pyramid service system can bear and solve consumer complaints. "Handle nets this year to open all staff to learn the relevant laws and regulations of the activities, because we want to enhance their awareness of service, improve their professional level, in order to effectively do consumer services." New Lihau said.

It is reported that "12315 Green channel" aims to properly handle and resolve consumer disputes, create a harmonious environment, maintain consumer security, to provide consumers with convenient, efficient, high-quality dispute resolution services. State Administration for industry and Commerce, the Deputy Director of Consumer Protection Bureau Li June pointed out that only from the grasp of security, integrity and norms, to improve the online shopping environment, the heart of consumers, prudential to consumers, customer satisfaction as a fundamental evaluation of the work of the enterprise, truly let consumers understand consumption, rest assured consumption, happy consumption, happy consumption, Dignified consumption.

Experts in the industry, the handle network again for the group buying industry to establish consumer rights and interests to protect the new benchmark, the establishment of consumer rights and Interests Protection Department, and Customer Service center, call center and other three departments, jointly constructed into a set of pyramid structure of the service system, can be classified, graded treatment of complaints, improve the enterprise service efficiency and industrial service standards, Explore a line of industrial development and China's national conditions of the supervision and management mechanism, so as to continuously improve the group buying experience, improve service quality.

And this is not the first time to handle the "fashionable" lift, a few months ago pull the net announced the introduction of IBM's ERP management system, began the group buying industry information Management Road, in the industry set off an information boom. And the "12315 Green channel" has been the pursuit of peer, has been glutinous rice nets, litters Group Group purchase sites to learn to handle the network of this practice.

Group Purchase service upgrades, the benefit of consumers, in order to win more users praise, and this is the focus of the development of group buying industry. Only innovation, only open, can apply the new model to the industry, can promote the development of the industry, to achieve the consumer, business, platform of the three-win situation. Open your arms and embrace the 12315 green channel, what are you hesitating about?