Group buying site must not operate without a license, group buying website to do "gatekeeper" resolutely investigate "overlord contract"

The general Administration of Industry and Commerce issued opinions to standardize the network group purchase: Prohibit unlicensed operation, to protect the rights of consumers to return refunds, such as "3 15 International Consumer Rights Day" came, the State Administration for Industry and Commerce issued the "on strengthening the management of the network group buying business advice" to standardize the network group buying market Maintain the legitimate rights and interests of network consumers and operators. BEIJING, March 14 (Xinhua)

Group buying site must not operate without license

Group buying website to do "gatekeeper" resolutely investigate "overlord contract"

The opinion clearly stipulates that the group purchase website operator should transact business registration and obtain the business license according to law, and in its website main page eye-catching position openly has the information which the business license publishes or its business license electronic link identification.

The general Administration of industry and commerce to remind consumers, in the network buy, should pay attention to the above information, found that the problem should not be traded, and to the Industry and Commerce Department report.

For unlicensed operations, the industry and Commerce departments will be investigated and banned, and brought to the Communications Management department to close the site.

Group buying website to be "gatekeeper"

The opinion stipulates that the group buying website operator should examine and register the supplier's principal status and operating qualification of the goods or services through its website, establish the registration file and regularly verify the update, and shall not provide the service for the supplier without the business license.

In addition, the group purchase site operators should also buy goods or services to carry out strict prior audit of the record, to check the identification of commodity inventory, delivery speed, logistics system, service rules and other key factors to protect the quality of the purchase of goods or services, and to prevent the occurrence of false high prices.

Resolutely investigate and punish "overlord contract"

The opinion stipulates that the group purchase website operator should be in the form of contract clear and buy goods (service) supplier, consumer rights, obligations and responsibilities. At the same time, should not be in the form of electronic contract terms such as unfair to consumers, unreasonable, reduce, exempt the operator's obligations, responsibilities or exclude, limit the consumer's main rights.

The general Administration of Industry and commerce requests all over, on the one hand to resolutely investigate "overlord contract", on the other hand, through the formulation and promotion of contract model text, from the source to effectively standardize the online group purchase market transaction order.

Consumer Personal information protected

The opinion stipulates that the group buying website operator should establish the information security protection system, take the necessary measures to protect the security of the data information of the purchase Commodity (service) supplier's trade secret or consumer's personal information.

Without the consent of the parties to the transaction, the group purchase website operator shall not disclose, disclose, transfer or sell the list of parties, transaction records, etc. to any third party or data relating to the business secrets or consumer personal information of the buyer's commodity (service) suppliers.

Protect consumers ' right to return refunds

"After-sales service is difficult" is the purchase website consumer complaints "hardest hit". In view of this problem, the opinion stipulates that the group-buying website operator should establish perfect after-sale service system, consumer dispute handling system and professional customer service team, ensure the unblocked of the complaint channel from the technical and manpower, and provide the consumers with timely troubleshooting and feedback.

If the consumer requests the purchase certificate or service document issued by the owner of the group purchase website, the operator shall issue it. Only with the consent of the consumer, the electronic form can be issued.

Group Purchase website operators may not exclude consumers in accordance with the law of the return, refund and other rights. In particular, for the "pre-payment products overdue refund difficult" complaint hot issue, the opinion clearly stipulates that the group purchase site operators may not set up overdue payments or limit the amount of money can only be returned to the site account restrictions.

Standardize the second kill, draw and other promotional activities

At present, group buying site operators often carry out the lowest price, "second kill", lottery and other promotional activities to attract consumers to come to buy, but there are some consumption traps. Some of the delivery of shoddy, some extra charge, some even refused to deliver.

In view of this, the opinion stipulation, prohibits the deceptive premium behavior, and encourages the group buying website operator to introduce the third party impartial organization to supervise each kind of promotion activity, guarantees the promotion activity fair, just.

For illegal prizes promotion, the Industry and Commerce Department is found, will be punished according to law.