Group purchase site problems, litters group was exposed to sell infringing products

Group buying with its price advantage, the launch quickly gathered a lot of popularity. However, the group was born only about two years ago, in the great expansion of the industry, the inevitable existence of some imperfect places. "Daily Economic News (blog, Weibo)," the reporter found that some of the domestic group buying sites exist in the sale of fake, after the sale of unsecured, lack of industry standards and other conditions, so that consumers experienced a lot of unpleasant buying process. Some people in the industry pointed out that many group buying sites do not strictly audit the suppliers, resulting in fake goods, poor quality, overdue refunds difficult problems, and even the phenomenon of not shipping, seriously damaging the interests of consumers-group buying industry needs to be poured a cold water.

2011, high-PEER network broke the sale of fake day shuttle watch events. Gaobong first denied the sale of the fake form, the day after China identified as a false watch, the responsibility to the supplier. So far, the original purchase of the fake day shuttle table consumers are still continuing the long road of rights. Similar incidents continue to occur.

Recently, had been suspected of false publicity by the business sector fined and ordered rectification of the litters Regiment again up the waves. The daily economic news received complaints from consumers that the goods they had purchased in litters were suspected to be fakes, but the problem had not been solved.

Buy goods Encounter "clarification"

December 2011, the consumer of Mr. Li in the Litters Group purchased a group purchase price of 980 yuan (1980 yuan) of the Shanghai Motorola SMPMH900 tablet computer (white, 16GB).

In an interview with the Daily economic news reporter, Mr. Li said that because Motorola is an internationally renowned enterprise, he also has a certain degree of recognition of its products, so the next purchase order. But he received the goods found that the product not only not invoiced, even the production site is not, only on the label printed on the Shanghai Motorola Communications Products Trading Co., Ltd. the words. In the second day of use, the tablet computer began to appear slow, can not continuously input text, often crash and so on.

Mr. Li initially suspected his own operational problems until 5 days later wondering if there was a serious quality problem with the product. He and litters Group customer service contact, customer service said contact manufacturers, but then no active contact with him.

During this period, Mr. Li inquires about "Shanghai Motorola Communication Products Trade Co., Ltd." in Shanghai Industrial and commercial official online. When he got in touch with Motorola Mobility, he was told that the company did not have the model tablet.

"Products are Motorola Systems (Shanghai) Limited authorized to Beijing era Fung Tai Communications Technology Development Co., Ltd. production. "Litters Group CEO assistant, spokesman Yeung in the Daily economic news reporter interview, said that this product is the litters Regiment and the factory direct cooperation, the authorization book and so on No problem, the litters group to the merchant's audit does not exist the loophole."

However, as early as June 2, 2011, Motorola Mobility announced on its official website that SMPMH900 is not a product of Motorola Mobility, the daily economic news reporter surveyed. And said that many consumers, in some shopping sites and retail outlets to see a "Motorola MH900" tablet products, "we would like to clarify that this is not a ' Motorola mobile technology company ' products, but a ' Motorola Solutions ' company subsidiary ' SMP company ' produces products. This product should not be in the product name and packaging using the ' Motorola ' name and logo, we have contacted the relevant aspects to solve this problem, to avoid confusing and confusion for consumers. ”

However, the daily economic news reporter found that the litters group of the product's page clearly printed on Motorola's name and logo.

According to the clarification statement, Motorola Mobile technology company in the mainland only launched a tablet computer.

Why does the litters not open the invoice?

Mr. Lee had a bigger problem when he wanted to defend his rights: the tablet he bought had no invoices attached.

After the Beijing Times Fung Tai Communications Technology Development Co., Ltd. Staff contacted me, he did not ask me the problem of the tablet computer, directly said to send them back and then to deal with. "In this regard, Mr. Li believes that the purchase to the product is not the brand he wants to buy, and did not issue any invoices, he was worried that after mailing their own rights and interests can not be protected."

The customer service of the litters Regiment said, consumers in the litters group to buy electrical products can not get invoices, can only be received after the product call Customer service phone or business phone request for invoices, and the postage of invoices by consumers themselves, "the invoice is issued by the seller, the whole process may be long, we are only responsible for coordination, Help you to hurry up. "

Motorola Systems (Shanghai) Co., Ltd. in response to the "Daily economic news" reporter Mail, said the company will product SMPMH900 sales to Beijing era Fung Tai Communications Technology Development Co., Ltd. and issued an invoice; Beijing Times Fung Tai Communication Technology Development Co., Ltd. to sell SMPMH900 to litters Regiment, its sales, Payments and invoices and other matters by the Beijing Times Fung Tai Communication Technology Development Co., Ltd. and litters Group determined that the company did not participate. The litters group as the final seller to consumers to sell smp/mh900 products should be invoiced to consumers.

But Yeung said: "If we do not provide invoices, manufacturers will provide invoices." ”

It legal experts Zhao occupation that, first of all, the litters group of the merchandise sales page repeatedly use Motorola's English name and logo: without the trademark rights of Motorola Mobile license, its trademarks for advertising, constitute trademark infringement; second, the product by the litters group distribution, the product does not have the Motorola logo, Litters knowledge of non-Motorola products but in the name of Motorola products to promote and sell, the consumer constitutes fraud, in accordance with consumer rights and Interests Protection Act, should assume double liability.

• Industry Perspective

Audits aren't that complicated.

"Auditing is particularly simple. "Buy the industry person Chen Ming (alias) said, if the group purchase site is licensed to sell, it is necessary to audit to supply it is not the manufacturer designated dealers."

Chen analysis, if a merchant wants to sell a product in the group buying website, and said oneself is the authentic, must tell the group buying website oneself is from which agent takes the goods, then also must have the agent proof.

"In addition, the main fear of the brand is through online shopping, the product price is completely transparent so that the price is completely beyond control, so few brand owners directly to do group buying." Unless the goods are the tail of the goods it to get rid of, or to experience a gimmick to launch new products. Therefore, to do the kind of group buying site to find most of the brand is not the owner but the dealer or two agent. Chen added.

• Expert advice

For the existence of network buying problems, China E-commerce Research Center Network to buy rights experts Yia Jianfang to consumers to give advice:

First, look at the website carefully. Before the order to see whether the group buy net company operation, the website copyright page has no operating business name and address, telephone, responsible and other information.

Second, the pre-sale consultation, the next single worry-free. The next single more contact with the website customer service, consultation clear after the order, see the site on the details of the product description, consumption rules, pay attention to the preservation of consumer documents.

Third, the private remittance, there is much fishy. A large amount of group buying must be cautious, be sure to use a third party to pay the way of secured transactions, or to request cash on delivery.

Four, the comparison of shopping, more affordable. Parity shopping as a new way of online procurement by the vast numbers of netizens welcome. Before the net purchase, you can choose the third party price comparison site to search, the product prices of each group purchase site, after-sale protection and so on to compare.

The pigeons don't refund money.

Mr. Li last August 8 in 58 group buying Group A value of 99 yuan too raw coal township Datong Food mansion accommodation One night, and scheduled August 10 to shop consumption, but went there, the staff can not find. On the phone, the other said the decoration, can not live, he 11th request a refund, to today no one heeded.

The goods do not ship the phone is not open

Miss Zhu last June 5 in lenv excellent products buy 3 bottles Avene Shu Live Spring spray 300 ml, but so far lenv excellent product group Buy has not shipped, has been "Please wait for delivery", the original site on the page left a customer service phone, but has been not open, and then even the customer service phone is not.

Customer service calls for patience

Miss Yang last August 8 in the high peer net buy a bottle "only 88 yuan to buy 269 yuan Rhino brand extra virgin olive oil 1 liters, with the gift of rhino hanger." No shipments until August 23. Each time contact high net customer service, the other side said, need to wait patiently, will urge the merchant to ship as soon as possible.