Group Purchase website launch expired refund policy but repeatedly delay the refund period

Abstract: This year 3 15 Eve, the United States Regiment, handle, F Regiment, full and other group purchase sites have launched "Expired refund" and "unconditional refund within 7 days" policy. American Mission Network CEO Wang (Micro Bowang audience: 43227 + listening has been listening to the latest news June 3, 2011 15:34 each

This year on the eve of 3 15, the United States Regiment, handle, F Regiment, full and other group purchase sites have launched "Expired refund" and "7 days unconditional refund" policy. US Mission Network CEO Wang said the consumer expired no consumption of purchase coupons, accounted for the purchase amount of 5%-10%, this part of the money neither to the merchants, nor to consumers, has become the purchase site to increase the means.

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In order to enhance the attractiveness of the group buying site, the current mainstream group buying sites have established a refund system, but this newspaper has received a number of complaints, reflects the group purchase site, although the promise of expired refunds, but either after the phone is not open, send e-mail ignore, or repeatedly dragged, refund time deferred, group buy website expired refund is still a problem.

No phone calls, no e-mails.

Shanghai's Miss Dai told the IT Times reporter, in February this year, the group bought the F group "6 yuan snapped up the original price of 48 Yuan Cruise Fort Billiard Club Billiards 2 hours", March, Miss Dai also participated in the F Group "49 yuan to buy the original price of 216 Yuan Kangqiao foot bath value package." The two deals were due on April 20 and May 9, and Miss Dai had no time to spend because she was busy.

"Group F promised to expire can refund, but has been a long time, and did not give me a refund." My phone has been playing, that is, never to go in, leave a message, the Mail has also been sent, the contact you have left, is to ignore. Miss Dai angrily told the reporter. In a rage, Miss Dai in a special group buy Navigation website "Regiment 800" on the launch of a complaint, this only caused the attention of F Regiment, F Regiment staff said to miss Dai for refund procedures, but can only refund to the F group account inside. "March group buy that period received a refund, but until June 1, February Group purchase refund has not received." Miss Dai told reporters. In this connection, the Group F public Relations told reporters, recently due to the surge in consultation, resulting in customer service calls sometimes can not be connected in time. The reporter saw, in each big forum buys a refund to complain the most is the Post-sale service telephone always to be not through, this lets many consumers to handle the refund to lose the patience.

Repeatedly delaying the refund period

Similar to Miss Dai encountered more than one, according to the Group of 800 site survey, Group purchase website refund is difficult to account for the total number of complaints 38%, located in all categories of complaints first. Another Mr. Zhang said he participated in the 24 coupons organized by the 90 Yuan group purchase 100 Yuan mobile Recharge card project, the site promised to buy the end of 72 hours after the account, but the site has repeatedly modified the end of group buying, from April 28 to May 2, and then to May 8.

"Customer service hotline is very difficult to hit, and finally through the customer service will tell me that has been submitted to China Mobile, please be patient, a will say my number is not a Shanghai mobile number, can not be submitted, only refund." But my number clearly belongs to Shanghai Mobile, the final result of repeated negotiations is 24 coupons promised 15 business days within a refund. Mr. Zhang told reporters.

Mr. Zhang anxiously waited for 15 working days, until May 24 still did not receive a refund, the site repeatedly Dodge said financial busy. Mr. Zhang subsequently to the consumer association and the major Forum website and this newspaper complaints, and the complaint record issued to the staff of 24 coupons, under the strong rights of Mr. Zhang, this only received a refund. And at this point Mr. Zhang before and after the phone no more than dozens of, has been exhausted, was thought to recharge a cheap 10 dollars, and the end result of the rights of the power of more than 10 yuan. "Do I have to keep complaining before I can get a refund?" Is it not a refund without a complaint? Mr. Zhang couldn't help wondering. Reporters to 24 coupons to the public relations department to send an outline of the interview, but by the deadline, did not receive a reply.

In addition, the reporter also noted that almost all group purchase site refunds are not directly refunded to Alipay or bank card accounts, but only to retreat to the user's account on the site. Has the consumer regrets, pays the website to be easy, lets its refund really is difficult on the blue sky.

Lawyer's point of view

Part of consumption should be refunded even if there is no promise

Business if the promise of 7th or 15th refund, should be unconditional refund, and should not be a variety of reasons to evade. But in the actual consumption process, because the amount of group buying is limited, if the phone is not open or unresponsive, most consumers will often give up asking for a refund.

Group buying site is the use of the consumer's psychology, disguised as the amount of overdue consumption accounted for their own. Although consumers can be legal means of prosecution and rights, but the actual operation of the process is relatively troublesome, the cost and higher cost of protection. Liu suggested that the legislature should pay attention to this phenomenon and punish the businessmen for their deliberate delay. At the same time, Liu also believe that even if the business does not promise expired not to consume refunds, but the actual if there is no consumption, consumers should pay the responsibility of breach of contract, compensation for the amount of part of the liquidated damages, such as 20%, but the remaining amount of the purchase site should be returned to consumers,

(Liu, Shanghai Pan Yang law firm lawyer, Shanghai Law Association Information Network High-Tech business Committee deputy director, this newspaper rights online lawyers group lawyer)