Guangzhou Online purchase of health care products disputes to keep chat records

Industry and Commerce Department said that lack of regulations, lack of discipline, forensics difficult to track the new letters reporter Zhang Xiaodan xing slowly correspondent Ye Huanui Zheng Shaojong Meng Wei reported in recent years, the network to buy food disputes have occurred, health care products trade disputes are accounted for one-fifth of the total number of online shopping disputes, and is increasing trend.　　The city's Industry and Commerce Department admits that there is a problem of regulatory enforcement in the current online food trade.　　Business sector people said that the health Food Network transactions of illegal behavior mainly manifested in poor quality, false publicity, cheat buyers and unlicensed operation. According to incomplete statistics, in 2010, Guangzhou Municipal Trade and Industry Bureau to accept 202 cases involving network health food trade disputes, accounting for 19.5% of the total number of online commodity transactions. In the first quarter of 2011, 43 cases of Internet-health-care food were accepted, accounting for 23.4% of the total number of online commodity transactions. Health food trade disputes accounted for one-fifth of the total number of network commodity transaction disputes, and the trend was increasing gradually.　　Relevant departments have been suspected of illegal sales of food websites 7 cases, detained suspected illegal operation of the paragraph 350,000 yuan. Because of the particularity of network food trade compared with traditional trading mode, business sector people admit that there are four major problems in the supervision of law enforcement: first, the network regulation lag, the "second Kill", "brush the Customer", "buy", "bid ranking" and other network management behavior lack of clear norms, the responsibility of the relevant actors lack of recognition　　Secondly, lack of administrative coercive means and insufficient punishment; Third, it is difficult to extract electronic evidence; four is the network food operators can use virtual identity, difficult to track. Remind the transaction to keep the documents and chat Records business department reminded, consumer transactions pay attention to the retention of documents and chat records, etc., for future evidence and complaints processing.　　The Ministry of Commerce and Industry will also issue consumer warnings, publish illegal website operators ' information, and improve consumers ' ability to authenticate websites and their commodity information. Industry and Commerce Department said, will be opened by "Red Shield Q Group" or e-mail, and other means, with trading volume, prone to consumer disputes, "licensed" network food operators to establish a point-to-point contact mechanism, to promote the relevant registration information published online to facilitate consumer query verification.