Guangzhou Post: "Self-Mail family" to connect smart car life

"When government departments connect to WeChat to talk about the so-called government and people's livelihood O2O, they are not the ability problem at first, but a thinking issue, especially the sense of service. Do they serve their people mainly in the service of their own departments or posts?" On May 16, at WeChat Open Class Shanghai Activities Forum, WeChat Team, together with participating experts and scholars and the relevant government Minsheng Department WeChat public account operator representatives, worked together to promote WeChat office intelligence to facilitate office work, benefit the people and benefit people, and promote government affairs and people's livelihood Wisdom life landing connection aspects of in-depth exchange and discussion.

"Guangzhou Post", "Shenzhen Power Supply" and "Wuhan Traffic Police", as representatives of WeChat Livelihood Service, shared their experiences in using WeChat to solve the people's livelihood problem through WeChat. They think that with the steady growth of the number of WeChat users and the improvement of platform services, WeChat is working closely with all government efforts to take advantage of the platform to play a positive and positive role.

Guangzhou Post: "Self-Mail family" to connect smart car life

Guangzhou Post, one of the representatives of WeChat government affairs shared by the scene, established a bridge of communication between government departments and vehicle owners using the connection of "Autistic Sovereigns". WeChat integration of the ability to connect the police traffic police, local tax, municipal fees, insurance companies and other departments and owners to achieve the organic integration of information for the majority of owners to provide a smart car life services.

Users concerned about the "Ziyou" WeChat public account, you can achieve traffic violations, annual votes, travel tax, vehicle annual review, license replacement, deduction points query and many other services. In addition, the "self-esteem clan" also formally launched on May 20 WeChat pay the ticket business.

"WeChat has created very good conditions for us and opened up many new advanced interfaces, especially WeChat payment and information push templates, which opened the platform for car owners and government windows to allow us to have more than 400 outlets in our post offices as government windows Extension, the owners to the postal outlets for traffic violations, vehicle annual review and other business has become very convenient, "said Wang Li, deputy director of Guangzhou Post Bureau," self-esteem family, "the future direction of development is to artificial customer service and WeChat closer Through 11185 and customers have more close communication, to create a "self-service" owner service integrated service platform. "Our goal is to actively develop online members through WeChat and strive to reach 1 million members within a year."

Shenzhen power supply: help the home grid intelligent

The official WeChat public account of "Shenzhen Power Supply" was officially launched on July 10, 2013. It is the first official WeChat public platform in the government that can pay Wechat directly for payment of electricity bills. It will also be the first power provider to access WeChat payment in China enterprise.

Users through the "Shenzhen Power Supply" not only can check account information, check the tariff, check the price, check business outlets, but also custom WeChat bill, view power outage map, reported fault information, so that users of household electricity more self-help, intelligent The

Take "Wechat Contribution" as an example. After the user pays attention to the public account of "Shenzhen Power Supply," find "pay the electricity bill", and then enter the contract number to pay Wechat to pay the electricity bill. The "blackout map" compares the current planned blackout information and Fault power outage information, graphical and intuitive way to provide users, users can also locate the location of WeChat function, upload geo-location reported fault information. "We have been thinking about what we do and what we want. WeChat has built a better platform for us." Fu Tingting, chief of the Electricity Accounting Department of Customer Service Center of Shenzhen Power Supply Bureau, said at the event.

Wuhan traffic police: the nation's first micro-channel payment "traffic violation" on the line

At the scene of the activity, Wu Peiyong, deputy director of Wuhan Public Security Bureau Traffic Management Bureau announced that "Wuhan Traffic Police" formally launched WeChat Payment to handle the "Traffic Violation" and became the first government department in China to support WeChat's payment of tickets. Users concerned about "Wuhan traffic police" WeChat public account can check the traffic violation information, and WeChat payment processing tickets.

According to reports, August 8, 2013, "Wuhan traffic police" WeChat public account was officially born, from the time just on the line more than 60,000 fans have grown to the present more than 500,000 concern, Wuhan traffic police has been using the quick connection force of WeChat, Promote people-friendly services for convenience and benefit the people.

Users through the "Wuhan traffic police" can not only check the real-time traffic, check illegal information, traffic control dynamics, but also for handling accident claims. According to the data released by Wuhan Traffic Police, as of May 3, 2014, the total number of inquiries exceeded 19.25 million and the number of inquiries per day reached 300,000. The total number of users sending messages was more than 23.46 billion. Among them, the most popular user "limit line inquiry" function on the same day, the user growth of more than 10,000 people. Wu Peiyong said on the scene that he hoped to effectively solve the livelihood issue through the WeChat platform and establish a bridge for exchange and dialogue among government departments and the public so as to save government resources.

Connect WeChat "mobile government" Convenient people more people

Not only the traffic police in Wuhan, Shenzhen power supply, with the orderly opening up of WeChat and the increasingly perfect platform ecosystem, as well as the continuous growth of the number of active users, the positive energy brought by WeChat has also attracted a great deal of energy from central government agencies down to places Government departments and settled.

For example, the State Council Bulletin of the State Council opened in the Bulletin Office of the State Council, the "Foreign Affairs PHS" opened by the Chinese Ministry of Foreign Affairs, the "Statistical Weixu" opened by the National Bureau of Statistics, the "Xiamen Intelligent Traffic Command Center", the "Guangdong Provincial Museum" Meteorology "," Nanjing Release "," Lo Wu Court "," Safe Beijing "..." The explosion of information brought by the mobile Internet has also set higher demands on the voice channels and the governing style of the government departments. The government departments change their thinking It is nowadays the mainstream of innovation in the form of service through the dissemination of the Internet. Experts at the conference pointed out that the quick connection capability of WeChat not only provides government agencies with new channels and bridges to ask people's livelihood, but also serves emerging services through social channels of WeChat The form also makes the image of the government closer to the people.

"We built a channel that connects institutions and individuals, and when we connect them, we get a lot of close communication, but the connection is only a means, not our purpose," said the WeChat team. We hope that through our WeChat connection capability, Make the concept of "Smart City" more popular among people, make our information more open and transparent, get timely release, improve efficiency, make life more convenient, and make more and more ideas about smart life come true.