Haier Mall "ocean" Girl with "heart" moved netizens

"My name Chavite, I particularly want to thank the name ' Ocean ' of a Haier mall customer service staff." I work in Zhengzhou, want to Linghai Liaoning province, the country relatives to buy three refrigerators, but the distance between people and things, some difficulties, but always want to do. In the absence of experience and certainty in my online shopping, with the trust of ' Haier ', I put 5,000 or 6,000 yuan into the Haier Mall account, and finally, in the ' Ocean ' girl, patiently and carefully help, the three refrigerators to be sent to relatives, not only let me rest assured, but also let me first experience the humanization of the internet shopping, Convenience and happiness. A few days ago, a customer named "Chavite" wrote a thank you Haier Mall "ocean" girl's long letter, triggered a wide range of netizens attention. The rapid popularization of the Internet, the rapid development of online shopping today, more and more online shopping users, but to retain users, you need to provide meticulous, efficient and convenient, rest assured that a one-stop network shopping experience, and the site customer service personnel become connected to the platform and consumers of the first bridge, "Ocean" The performance represents the Haier mall to bring users the entire process user experience. Solve the problem before the user clicks the mouse the enterprise wants to retain the customer, must rush before the user clicks the mouse to solve the problem, this is the Internet times electricity business Operation Key, the reporter learned that, Mr. Zhao is the first time net buys the big household appliances, to the online mall related operation rule are not very familiar with, moreover because buys the quantity more, the amount is bigger, Plus is off-site delivery, I do not have the means to personally monitor. By virtue of the surrounding friends of Haier Mall quality reputation, and Haier in their own mind a good brand impression, Mr. Zhao first thought is Haier Mall, and "ocean" girl with enthusiastic thoughtful and meticulous professional practical action, the trust of thousands of consumers to give perfect feedback. It is reported that Mr. Zhao is the first time to log in Haier Mall, the relevant online shopping operation process is a bit rusty, to can directly send goods to the country relatives and the home of the specific delivery process is very concerned about. With a wealth of customer service experience, "ocean" girl through long-distance telephone, guide the user step-by-step completes from registers the account, selects the commodity to order and so on all line operation Flow, simultaneously informs the Haier mall the entire line to deliver the flow and "24 hours limited time arrives, according to the service, delivers the synchronization" and so on characteristic service, Let the user before clicking on the mouse to solve all kinds of questions, so that both sides reached a full trust and trust. "Ocean" girl professional intentions of the service let the first online shopping Mr. Zhao very memorable, "in the Chere of things on the internet, I found in the shopping guide work of the ' Ocean ' girl, her enthusiasm and devotion to my anxiety to get relieved, at that time, I am the ' ocean ' girl's gratitude to the speech excited. "Light mouse speed response, send and install one to make online shopping more simple, in addition to the online service of thoughtful, Haier Mall line logistics service system of the speed of response and efficient delivery, also let Mr. Zhao very praise, more outspoken than their own expectations." "Yesterday, door-to-door delivery and installation have been completed, when I learned that thousands of miles away all the praise of relatives, I said to them,I just have this desire, but help me to achieve this desire is the key to Haier Mall and shopping guide girl ' Ocean '. It is understood that Haier Mall relies on Haier "marketing Network", "Logistics network", "Service Network" and "Information network" strong advantages, to achieve local orders, in different places according to the perfect integration of fast delivery. Its logistics system to achieve a full network of 2,576 counties covered without blind area, and then remote places can be served, successfully solve the electrical business industry last kilometer problem. At the same time, its unique delivery of integrated services, through the on-site installation of professional personnel debugging, and patient users to explain the use of knowledge, a thorough solution to their worries, so that online shopping has become simpler, this has become the Haier Mall to win users praise key. "Ocean" Girl can move Mr. Zhao, in addition to heart service, Haier Mall perfect logistics service system to become the biggest guarantee. At present, Haier Mall offers from the online purchase, under the single to offline distribution, installation and synchronization of one-stop service, so that online shopping has become more simple, convenient and easy, by more like Mr. Zhao, such as the first online shopping users of the favor, but also can make online shopping no longer become the patent of young people.