Handle NET Wu: The duty of handle net is to let the consumer satisfy

recently, group buying site handle network took the lead in joint business sector opened "12315 Green channel", the first batch of opening including Beijing, Guangzhou, Shenzhen, Chongqing, Hangzhou and other 10 cities, other cities are still in the deployment of green channel open.

According to handle network Vice President New Lihau introduced, at present, handles the net to have more than 600 people to sit the professional call center, is the industry biggest scale, the headquarters Complaint Center has the Commissioner 80, handles the serious complaint the consumer Rights Protection Department to have the Commissioner nearly 20, forms the pyramid service system. The responsibility of these departments is only one, to solve problems for consumers.

As the first open "12315 green channel" of the electric business enterprise, handle nets "every day 315" awareness and action has won the overwhelming majority of consumer support and trust. At present, the country has thousands of group purchase sites, thousands of e-commerce enterprises, on the online purchase of consumer complaints increased year by year. For the electric business enterprise, how solves the service question, lets the consumer satisfaction is a big problem.

Handle network to shape the integrity of the brand, to create consumer satisfaction services, in this regard a lot more efforts. A person familiar with the matter said. For the electric business site, after-sales service has always been a soft rib, a lot of electric dealers are also afraid to mention, this is actually a negative way. Handle network to face the problem of consumer complaints, the initiative to establish consumer Protection Department, and actively seek to let consumers satisfied with the after-sales service program, and the local industry and commerce to provide services to consumers, this is a lot of electric business sites do not dare to do.

Handle nets can create integrity brand, win the trust of consumers and the market, and there is no secret to say. In the final analysis, it is to face the problem and solve it. Therefore, the electric business enterprise wants to build the good faith brand is very easy. As long as the issue of consumers to pay attention to the real consumer interests in the first place, there will be no solution to the problem.

Handle Nets founder and CEO Wu has said that the responsibility of the handle network is to let consumers satisfied, so that consumers can get the benefit in the handle network, can obtain real rights and interests protection. For any harm to the interests of consumers, the handle net will never ignore, will certainly serve the end, until the user satisfaction.