Handle network set up a new trend of service industry, effectively ease the plight of consumers online shopping rights

Recently, the handle network announced, has been in Beijing, Nanjing, including 10 cities opened 12315 Green channels, the number of listed cities high innovation. This will effectively ease the current dilemma of consumer online shopping rights, but also in the group buying industry to establish a new trend of service.

Handle nets have been established more than two years, in this period of time, the handle network has repeatedly introduced new norms, set up the industry's new benchmark. The so-called 12315 green channel is the handle network and all over the association, Trade and Industry Bureau docking channel. Listing 12315 Green channels of the city, as long as the local association, Trade and Industry bureau to receive user complaints, will be in the first time feedback to the handle net. Handle network set up a pyramid service system, within 72 hours to reach a final agreement with consumers, major complaints will be transferred to the Consumer Protection department, to solve the problems faced by consumers.

Handle NET founder and CEO Wu said, the current group buying enterprises are in the price war, even for this, many group buying enterprises have closed. In fact, this is a very unhealthy chain of interest, group buying enterprises to force themselves into a dead-end. The real benign development model should be to build a relaxed shopping environment, so that consumers can rest assured on your website shopping, only so as to enhance consumer stickiness. But only by the price advantage to attract consumers, it is difficult to form a long-term sense of belonging.

As a group buying enterprise, it provides goods and services, in which the proportion of services should be larger. Only to provide consumers with a reassuring, assured shopping environment, can attract consumers to your website consumption. Let consumers buy the rest assured that the purchase of the security is the future group purchase enterprises should pay attention to the problem.

In fact, consumer protection has become a weak spot in the current group buying industry, as the group buying industry belongs to the emerging industries, has not yet promulgated the relevant laws and regulations to standardize, all the actions need enterprise self-discipline. and group buying industry is very young, growth model is still in the groping stage, this period needs a responsibility, have to play, dare to do the leading enterprises to lead the development direction of the industry. and handle network pioneered the networking of 12315 Green channel for many group buying enterprises set up a sample.

Enterprise's Word-of-mouth is established through the consumer, only put the consumer to the first place, efforts to enhance the consumer's shopping experience will help buy enterprises to establish their own brand. Have a complete and sound after-sales service protection, and efforts to implement can make the enterprise benign operation, which is also worth a lot of electrical business enterprises to think about.