Handle network opened the "12315 Green channel", set up a new benchmark for consumer rights and interests protection

Recently, China's well-known group buying web site handle network officially announced the opening of the "12315 Green channel", in the country more than 10 cities to establish a consumer group to protect the "logistics force." Handle NET CEO Wu says handle nets learned from the electrical business industry many predecessors experience, whether it is a service or merchandise, handle net hundred by manual audit, holding on goods and services "rather wrong kill 1000, not let one" attitude, to ensure that consumers in the Purchase platform service quality and quality.

Data show that the handle network is the first to open "12315 Green channel" group buying Enterprises, the opening of the ten green channels in the city represents the protection of the rights and interests of the handle network into a new stage of networking and systematization, and at the same time, it has raised the service threshold of the group buying industry and set up a new benchmark for the protection of consumers ' rights and interests in the industry.

Yang Hongzhan, secretary General of China Consumer Association, said that the handle network opened "12315 Green channel" is an effective solution to consumer disputes mechanism and measures, "as long as the whole society pull hands, all walks of life to work together to protect the rights and interests of consumers, we can make consumers more comfortable consumption, more assured, More reassuring. ”

At the same time, group buying site also set off an increase in consumer services, integrity of the operation of the smoke-free war, handle network to establish a Consumer protection department, building a pyramid structure of the customer service system, but also the industry's unique innovation. At the same time, the handle network is also continuing to expand the "12315 Green channel" of the city, the current handle network has been in Beijing, Guangzhou, Nanchang, Wuhu, Hefei, Hangzhou, Nanjing and other areas opened the "12315 Green channel", Chengdu and other areas of the green channel in the active preparation. and glutinous rice NET, litters Regiment closely follow Big Brother handle net, also open "12315 green channel" to put on the schedule.

In addition, the handle network also set up a complaint center, call center will be the complaint information to the Headquarters Complaints Center, the major incident complaints also need to be transferred to the consumer rights and Interests Protection Department, pyramid-type service system will guarantee the first call center 600 seats received the customer's call consultation, and resolve complaints.

So that consumers can be assured to buy, to improve the reputation of the group buying industry, in order to further explore the group buying market, so that group buy deep in everyone's life. Win the trust of consumers, the real consumer to create a reassuring environment, this is not only the requirements of the handle network, but also the requirements of the entire industry.