Handle Network set up pyramid service system, to become group buying website Learning benchmark

with the internet Development, E-commerce industry growth, traditional consumer behavior has changed, seemingly invisible network, to provide people with more benefits and convenience.

On the other hand, from the online commodity prices, quality, after-sales service, and a series of problems, but also become difficult to avoid network shopping trouble, and the realization of a good faith security network shopping has become a common pursuit of consumers and enterprises. For the group buying industry, the affordable price can quickly attract a large number of consumers ' eyeballs, and subsequent services become the key to the retention of consumers.

Recently, the group buying industry leader in the world announced that the top ten key cities in the country has opened 12315 green channels, under the supervision and guidance of local industry and commerce departments, fast and efficient resolution of consumer disputes, improve consumer satisfaction. Handle NET This led to widespread concern in the industry, at the same time, "handle mode" also let the Chinese thousands small and medium-sized businesses to upgrade the traditional business services system has a new understanding.

It is understood that the handle network has set up a special Consumer protection department, and with the Customer service center, call center and other three departments, together to build a pyramid structure of the service system, can be classified, classification of complaints, the fastest speed to resolve consumer complaints, the maximum protection of consumer rights.

Since last November, the handle network began in Beijing, Nanchang, Guangzhou and other areas opened 12315 green channels, there have been 10 cities successfully opened. According to handle network staff introduction, 12315 green channel opened, consumers can go to the city 12315 Center complaints, the problem will be directly distributed to the local customer service staff, and distribution to the handle network corresponding service department, handle nets will be in the fastest time to provide solutions.

Can see that the whole process of rapid and high resolution, consumers in any aspect of shopping have doubts, or the emergence of consumer problems can be in the first time with the corresponding departments docking, handle network call center will consumer complaints to the headquarters of the Complaints Center, if there are major incidents of complaints directly to the consumer rights and Interests Protection Department. At the same time, through the 12315 green channel, the voice of the consumer will also be passed to the enterprise in the first, and under the supervision of the national government to be effectively dealt with. In this way, the whole consumption link is more clear, and in the good faith from the enterprises and the government commitment, consumer security has also been beneficial protection.

Consumer experience in any aspect of online shopping experience, if the enterprise thinking is not comprehensive, once hurt the user experience, long time precipitation down the trust degree also may quickly disappear, 12315 green channel opening, pyramid service system efficient operation, represents the handle net consumer rights protection work has entered the networking , systematic new stage, not only the active service, in the service process also realizes the interaction, the linkage, realizes the merchant, the consumer best shopping experience level, handles the net this step to walk is very safe.

Handle network is the first group buying industry to open 12315 Green channel Group purchase site, its practice for group buying industry has set a new benchmark for consumer protection. glutinous rice nets, litters Group Group purchase website is quickly follow up, learning handle nets this advanced practice.