Harassing the phone has become a vast number of mobile phone user problems, who is the real behind the push?

Hunting Cloud Note: Harassing phone, harassing SMS disease has become a problem for the vast number of mobile phone users, the CCTV 3 15 evening broadcast tonight, the investigation shows that operators are also to facilitate outlaws, including allowing for transmission and so on. The following is CCTV 3 15 party part of the record:

Harassing the phone, sometimes a day to pick up several or even more than 10, the other sometimes posing as police, banks and other scams, who is it behind the scenes? You can't believe it, China Mobile and Chinese railcom provide various kinds of support for harassing telephone, even give the green light to "10086, 110" and so on, and find out the fraud phone show false main call number, still allow through transmission.

Telephone Recording:

1: Hello, do you need to transact bank loan? ......

2: The company has a formal invoice industry ...

3: Luxury apartments only sell 90,000 dollars ...

I believe everyone will be harassed by such phone calls every day, why do we receive so many harassing calls every day? Where did these calls come from?

This is Shanghai Silver Wealth Call center, dozens of operators are busy dialing the phone.

"Sir Hello, spot silver investment this piece of son has the attention to understand?" ”

Originally, here is the call to sell the kind of harassment phone. According to the operator's own estimate, "keep playing (a day) more than 400." ”

This is the XI ' an Kai 亁 call center, the operator is busy selling products.

"Hello, you are working in Beijing, aren't you?" Can you spare me two minutes? Hello ... "

According to Sianche 亁 Electronic Technology Co., Ltd. Manager Li introduced: "We directly to the system to import 10 tens of thousands of (phone number), the system will simulate the artificial, after getting through to our seats here." ”

In the Shanghai Newton Blue Call Center, do not use artificial seating, here is dedicated voice automatic group call.

Telephone recording 1: Hello, here is the Canadian Ginseng National free distribution Center ...

As long as the voice ads into the computer, Newtonland Voice group call system will automatically dial the phone, the volume of more alarming.

Shanghai Newton LAN Information Technology Co., Ltd. Stone Manager revealed: "(Health products customers) today, he made a total of 1 million calls, connected to 360,000." ”

In the country, the CCTV financial reporter learned that such a call center there are many, every day, they continue to call the harassment phone to all over the users.

Shanghai Hundred Information services company strict manager bluntly: "Outbound marketing, like selling cars sell houses, we are now selling." ”

Guangzhou Zhong Ren Communication Products Co., Ltd. Manager Zhou revealed that "at the same time call, you can make 15,000 calls." ”

Shanghai Hanyun staff told us: "I am now a total of 500 seats, a person can play at least 90 to 100 telephones a day." ”

Guangzhou number know-it-All Li Chunli frankly: "You like to call wherever you like, you do not call the mayor where the line." ”

Thousands of harassment calls every day to make users miserable, some mobile phone users will install software, the harassment of the phone interception, shielding, but the call center and users play a war of attack and defense.

"The number shown is basically random because otherwise it's very easy to block," said Yan, manager of Shanghai Zhi-e Marketing Planning Co., Ltd. ”

Shanghai Newton LAN Information Technology Co., Ltd. Stone manager told reporters: "You also know that the shielding is very serious now, but our room number, is basically two days to change." ”

Some call centers to further increase the confusion of the harassment phone, even can arbitrarily display the number.

Jinan Canton Code Call Center Bi said: "is to show any number can be, right." ”

Xian Kai 亁 Electronic Technology Co., Ltd. Lee even said: "I want to show 110 can be." ”

Xian Kai 亁 Company demonstrated this magical technology, easily on the reporter's mobile phone shows a real no phone number.

Similarly, Guangzhou Tengxu also will press the reporter to propose a number, easily dials on the handset.

CCTV financial reporter asked Guangzhou Teng Xu call center staff: "Then you have to fill out any number can be it?" ”

The employee replied: "Yes!" ”

Reporter cross-examine: "What 110,95588 can?" ”

Can。 The answer was startling.

Why does a call center have such a powerful technology? It turns out that there are companies behind it that specialize in providing technical support.

Shenzhen Jinlun technology for the call center has developed a set of systems, both the volume of outbound, but also voice automatic group call, Jinlun technology has been for the call center around the construction of tens of thousands of artificial seats.

Shenzhen Jinlun Technology Co., Ltd. Shanghai Branch Rai Introduction: "Group Call this is tens of millions of volume." "Every day?" "Yes." ”

At the same time, Jinlun technology also prepared a large number of telephone numbers, so that each call center to address the user's shielding.

Shenzhen Jinlun Technology Co., Ltd. Shanghai branch Rai told us: "Shielding too much we change the number, the number is unlimited." ”

In order to make harassing phone more confusing, to increase user identification difficulty, Jinlun technology will also exert more powerful means to help call center randomly display the call number, this technology, in this industry is called "pass through."

Shenzhen Jinlun Technology Co., Ltd. Xiao Manager: "Through the transmission of no problem, the cost of transmission is a little higher." A penny more. ”

In addition to Jinlun technology, there are many companies that are making a convenient call for harassing calls.

Beijing days Run Financing Technology Co., Ltd. Xue Manager replied: "I can help you pass through, you want to pass through what number?" You pass a fake number, your cell phone number (OK). ”

Shanghai Mi-Collar Communication Technology Co., Ltd. Manager LAN: "A bit rough is the kind of ' death you ' (a calling method). ”

Beijing Public Communications Technology Co., Ltd. Shanghai branch manager Zhang bluntly: "This does not audit, you call no matter." ”

Group call, display false phone number, not only for harassing the telephone to open the door, but also by some criminals use. A large number of public reports show that many swindlers are using the group call, through the transmission technology, the main call number as a bank, Public Security Bureau, court and other units of the number of fraud, the amount of fraud is less than hundreds of thousands of millions.

With strong technical equipment and support, users more difficult to get rid of all kinds of harassing phone calls. In order to improve the accuracy of the telephone, these call centers also collected a large number of personal information data.

Shanghai Hanyun Information Consulting Service Co., Ltd. employees said: "All kinds of data." ”

Guangzhou Teng Asahi Call center employees said their server data, "Millions of have." ”

Multi-song Information Technology (Shanghai) Co., Ltd. Manager Liu: "We have a quantity of more than 90 million." ”

This is the personal information of Xian Kai 亁 technology company, this is the personal information of Guangzhou Teng Xu Company, this is Shanghai Intelligent Mail Marketing Planning Company's personal information, this is the Shanghai Song Information technology company's personal information, including name, unit, telephone, license plate number, home address, and some even accurate to the user's deposit in which bank.

In order to protect the personal privacy of citizens, China's Criminal law amendment has made strict provisions on the illegal sale of personal information. Yet many practitioners in the industry are still desperate, and buying and selling personal information is almost an open secret.

Jinan Guang-code call center Bi Manager: "We have to buy the data." ”

Multi-song Information Technology (Shanghai) Co., Ltd. Manager Liu: "There is a buy, because it is normal to do this." ”

Xi ' an Kai 亁 Electronic Technology Co., Ltd. Manager li: "Sometimes 1000 yuan can buy thousands of, and sometimes hundreds of yuan can buy tens of thousands of." ”

In addition to buying and selling personal information, the Shanghai Hundred Company collects the user personal information the method to be more secretive.

Shanghai Hundred Information Services company Manager Yan: "Is your competitor, he does not have a fixed telephone, as long as the number of telecommunications, we can help you to find the number of incoming calls, it is certainly more accurate." ”

Strict manager of the company has repeatedly stressed that the use of these personal information can only be black-boxes operation, can not be written into the contract. Shanghai Hundred Information Service company strict manager said: "This very sensitive, that is to say your data how to come, now this aspect has a little gray zone, then involves the user information security, this is difficult to say." ”

Call Center to the group call harassment calls, must use the operator's channel, operators on this is how to check it? CCTV financial reporters found that some operators actually in the harassment phone to provide various support.

Shanghai Mobile Ltd. Pudong Branch Mao manager is also very alert: "Some of the number of paragraphs do not call." Because it's possible to call our leaders. Because of this kind of marketing kind of telephone, our leader does not like very much. ”

When the CCTV financial reporter asked "Call before you want to make sure that this person is willing to take you this phone call to call, there is no such requirement?" "China railcom Shenzhen branch manager Guo directly said:" This we do not care.

Guo Manager further said that for the call center arbitrary display of false numbers, operators should be responsible for the gatekeeper.

China railcom Shenzhen Branch manager Guo further explained: "That is, I do not give you open the transmission function, I give you what number, you can only (show) what number." What number you send, you can send 110. But you send it here, and the operator doesn't get you out, you're stuck here. ”

Misuse of the transmission technology display false call number, not only confused the user, but also by some criminals used to implement fraud, because of this, the Ministry has many times on the display of false call number of the act of governance work, but the reporter investigation found that some operators still allow through transmission.

Guangzhou Mobile Western branch manager Qiu said: "You can pass the number now, in fact, it is said, it is not to say no, in fact, it is a bit illegal." ”

CCTV financial reporter asked: "I know this is the number can be changed?" ”

Manager Qiu: Yes. ”

With the acquiescence of operators and the strong support of technology companies, the call center will be more and more calls to users, and we can only be harassed again and again, and again and again passively cope.

Guangzhou Teng Xu Company manager Xu: "Afraid of complaints, because almost to 315, afraid of 315, then 315 (period) all stopped." ”

Technology company staff: "You see now the junk text message is not more than before, because the message channel is closed, so all turned into a telephone, turn into voice group, now a lot of garbage, this you can feel the AH, group call will also be like spam message that tube up, will certainly, this is only a matter of time. ”

We have been 3?15 party for three consecutive years to track the report of the spam message, through a multisectoral joint governance, has been a lot less than in the past. The 3?15 party will continue to pay attention to the menacing phone call. Because this harassment is worse than spam messages. And what I didn't expect was that telecoms operators, who were supposed to have regulatory responsibilities, were also involved, facilitating the call for harassment calls. Harassing the phone. This kind of public nuisance really to clean up the time, not because of the interests of individual enterprises, so that the whole society to bear the intangible pain.