Due to the monitoring by the relevant departments of infant and child complementary mercury content exceeded, Heinz and Beime (002570, shares bar) two companies have issued a recall notice and began to accept return services. Yesterday, the major electric dealer's website has also been the issue of emergency products, but for the return of goods, the electronic business site generally exist information lag.
April 30, http://www.aliyun.com/zixun/aggregation/31646.html "> media reported that in the recent National Food safety risk monitoring, nominal" Bedouin beauty "," Heinz "," Asahi Bell " The 23 samples of the brand with deep-sea fish as the main raw materials are mercury content exceeded. It is understood that the "Food Safety national standard Infant Canned food" provisions, infant canned food in total mercury content must not exceed 0.02mg/kg, the monitoring of the problems found in infant complementary food average monitoring value of 0.03mg/kg. Two companies in the first time to apologize to consumers, and posted on the official website of the problem batch, the launch of the recall process and accept the consumer returns. Reporter yesterday afternoon landing cat, Jing Dong, when, Amazon, a number of mainstream electric network stores found that the United States, the Heinz two brands of "problem" infant fish cakes, fish products in most sites have disappeared, but the above site customer service personnel said these products can not be in accordance with the general general return procedures to deal with, Need to negotiate with the manufacturer of special treatment, in the factory before the notice, the temporary rejection of the request for return.
The reporter then called Beime and Heinz to inquire about the return details. PayPal customer Service said that consumers can send products to the company, regardless of whether the product is Kaifeng, as long as within the scope of the recall, the company will be the bank transfer money to the consumer. If you can provide consumption of small votes in accordance with the amount of small ticket processing, if not, the company will be in accordance with the recommended retail price of 27.9 yuan to consumers refund. It is understood that the recall of the products included since May 21, 2012 commissioned in Zhejiang Yellow can Food Co., Ltd. deep-sea swordfish and tuna fish Nutrition two varieties, batch distribution time for July 2012 to March 2013. Heinz (Qingdao) Food Co., Ltd. customer service said that Mercury exceeded the standard is a bottle of "tuna mud" 5 batches of products, 2003.html "> Production dates are January 20, 2013, January 30, March 2, March 17 and March 28, The consumer may send the product along with the contact method and the bank account information directly to the Heinz, handles the refund procedure, the Heinz will undertake the mailing expense.
But the approach has been questioned by consumers. Some netizens said that the continuous purchase of Heinz tuna mud, but has never retained product packaging, have eaten those who do not get refunds, there is no compensation.