High-peer group buying problems often fooled consumers into practice

(China e-Commerce Research Center) September 3, 2011, sponsored by the China Electronic Commerce Research Center, "China's e-commerce complaints and rights public service Platform" (WWW.100EC.CN/ZT/315/) received more than friends to peer group Purchase network complaints. (Note: China Electronic Commerce Research Center map) Netizen Luo's complaint content: I ordered on August 6 "only 116.9 yuan, enjoy modern NI underwear set (two sets)" Coupons 1 5/9431, has been confiscated arrival. To August 13 with high-peer customer service contact, the reply is shipped. By 18th, the merchant gave me a call to say, the high friends have not sent our order to them, now there is no goods, said let me refund. 19th Contact Gao Peng, reply will refund.　　Today, I still did not receive a refund, so the behavior, so that people really difficult to accept, today to contact high friends, still let me wait, I do not know when to wait, this bad shopping experience makes my heart very uncomfortable. Netizen Lin's complaint content: I on August 10 in the high-peer group of Hangzhou hotel Room 6, the unit price of 158 yuan, a total of 948 yuan, the same day I call the hotel to inquire August 13, 14th night whether there are rooms, the results of the evening room is full 13th. So I call the customer service to apply for a refund, customer service commitment within 7-14 days will be processed. August 18 I again in QQ contact customer service, the result is the reply is still need 7-14 days, I continue to wait, the result to September 3, still did not receive a refund. Again call Customer service received the reply is due to my large amount, still need to wait for some time, but the specific time is not clear.　　High friends can not in the promised time to complete the refund, let me have doubts about the credibility of this group buying site. It is understood that the high peer network is the largest group purchase site Groupon and Tencent joint venture Chinese version of Groupon Group purchase station.　　February 28, 2011 formally established, since its establishment has been repeatedly accused of fraud, the credibility of the precarious. In this regard, China e-commerce Research Center online shopping and rights experts Yia Jianfang that high friends have been repeatedly complaints from consumers, its integrity issues to be considered. Therefore, in view of not shipping, the quality of after-sales service adverse user factors, to the high peer network to give "do not recommend the purchase" NET purchase rating, the national network to buy users to the site for a period of observation after the next single consumption. (Text/Internet retailing Department) This article is reproduced from China e-Commerce Research Center: http://b2b.toocle.com/detail--5916048.html