Home appliance Maintenance to complain about the quality of the hardest-hit mystery customers

Cottage repair, exaggerated problems, price unknown, random bidding ... Home Appliance Repair has become a quality complaint "hardest hit". Yesterday, the Chinese Association for the promotion of quality Wanli said that this year will carry out "more fog of home appliances repair, mystery customers than true and false" activities, for the national consumer household appliances industry "mystery customers", experience the domestic home appliance repair industry.

It is understood that the quality of thousands of miles received for home appliances maintenance complaints are more concentrated, which performance: maintenance of numerous, including door-to-door fees, start-up fees, testing fees, maintenance costs, to replace parts, but also the need for additional material fees. What makes consumers angry is that they have not been repaired after paying for repairs. To this end, the quality of thousands of miles in the country to recruit "mystery customers", sword refers to home appliances repair industry.

"Quality thousands of miles will be with ' mystery customers ' together, to field operations, to carry out true and false special repair station maintenance status than the activities, the whole show special repair station and fake special repair station staff maintenance process, so that consumers understand and identify true and false, active, consciously away from the fake special repair station. Liu Chaobin, vice president of China Quality Wanli Promotion Association, said that in combination with the prominent problems of consumer complaints, it will issue a group of complaints blacklist, please the whole society to open supervision.

In addition, the quality of thousands of miles will also try in the field of automotive sales, especially after-sales service and maintenance of standardization, user-friendly, transparent price, genuine and so on several aspects of the 4S shop and maintenance enterprises, to the community to publicize the status of the major automotive brand after-sales service, combined with consumer complaints to conduct customer reviews Promote car 4S shop upgrades on service.

It is reported that over the past 14 years, China's quality of thousands of miles of the association for Telecommunications Operators Basic services, infant formula, hospital emergency and other industries more than 4,700 units of the service quality of more than 6 rounds of investigation unannounced, staff to consumer identity experience services, at the same time record scoring and identify problems.