Home appliances to the countryside product maintenance rate is 10 times higher

Home Appliance Product maintenance rate comparison table in the purchase of home appliances to the countryside products, the ratio of 12.6% received repair, that is, "every 8 pieces of home appliances to the countryside, there are 1 to repair."　　　　Recently, a Zhongxiaoxie announced the "home appliances to the countryside product use and after-sales service status investigation report" to the industry stunned ... Zhongxiaoxie: Home appliances to the countryside product maintenance rate of 12.6% Kunming Dongchuan Qin August bought a home appliance to the countryside refrigerator, "but the use of less than two months, there will be frozen freezer phenomenon."　　To make Miss Qin more angry is, maintenance personnel two times door-to-door repair is hurried to go through the motions, "no intention to help you repair", "finally complained to the regulatory authorities to really fix."　　Miss Qin's case is only one of many complaints, reporter yesterday in the home appliances to the Countryside information Management system of Complaints Center Browse found that only product quality complaints have 175, all kinds of complaints total more than 3,300, "to know that most farmers will still not use the Internet to complain about this path." The statistics show, "in the purchase of home appliances to the countryside products, the proportion of maintenance received 12.6%."　　"Zhongxiaoxie The news yesterday in a prominent position on the official website.　　Zhongxiaoxie revealed that the survey report was carried out in August this year by the Association of many provinces and cities, the 275 villages of 8,188 rural consumers carried out questionnaires, and visited 181 home appliances maintenance enterprises.　　In response to the Chinese Household Electrical Appliances Association: Consumer associations sampling or problematic data issued, the Chinese Household Electrical Appliance Association strongly questioned that the scientific sampling may have problems. China Household Electrical Appliances Association believes that the survey of rural consumers are buying home appliances to the countryside products, or the past to buy products left over to the home appliances to the countryside products?　　Whether the investigation results can reflect the whole situation of product quality and after-sale maintenance in the countryside of home appliances is questionable.　　Feng, Secretary General of China Household Electrical Appliances Association, pointed out to this newspaper that the appliance Association hopes to conduct an in-depth analysis with Zhongxiaoxie on this issue, "but Zhongxiaoxie is unwilling to provide more detailed research information," Feng said, "No feedback to our questions."　　Reporters asked for Zhongxiaoxie yesterday, but as of press, still did not receive a reply. The various parties responded to the home appliance industry: Home Appliances Enterprises must review although the industry has questioned the Zhongxiaoxie data, but "as far as I know, Zhongxiaoxie's research report should not have problems", a reluctant to be identified in the industry to reporters, "in any case, home appliances enterprises must review the quality of the countryside products,　　Do not put inventory products or even clearance goods to the countryside to cheat farmers. And the United States Group Vice President Xiaoming to this newspaper, the industry's maintenance rate, air-conditioning products are about 0.75%, refrigerators 1.08%, washing machine 0.59%, if the home appliances to the countryside, the product maintenance rate reached 12.6%, "that reflects the product quality of home appliances to the countryside is problematic, very unreasonable", " Home appliance enterprises need to pay attention to and take measures to improve.