Hong Kong website is accused of selling milk powder money is not shipped

In Hong Kong http://www.aliyun.com/zixun/aggregation/621.html "> shopping site to buy more than two cans of infant formula, you can also direct mail to the mainland home, there is such a convenient thing? Hong Kong The Commission yesterday denounced the "treasure store shopping network" and has received 91 complaints so far this May last year, referring to the website receiving money but not delivering or only partial shipment and refusing to refund. The Consumer Council refers to the majority Customer living in the Mainland.

Most customers in the Mainland site

The Hong Kong Consumer Council yesterday denounced the unfriendly conduct of an online sale of baby products stores named "Treasury Shopping Network" and the registration of Hong Kong Business Registration Certificate as Treasure Enterprise (China) Limited. From May 2013 to June this year, the Consumer Council received a total of 91 complaints about the shopping network involving a total amount of about HK $ 285,000 (HK $, the same below). Despite the efforts made by the Consumer Council to mediate, there were 69 The case still has not been resolved.

"I believe most of the shopper's customers live in the Mainland." The Consumer Council said the shopping site could have customers order milk directly online and ship it to their customers' homes. Complainant's allegations focused on infant formula milk powder that could not be provided online; delays in delivery or delivery of only partially ordered formula milk powder; failure to meet commitments to refund money ordered or delayed refunding; "After the first lure resale" sales skills, after receiving the subscription fee and then lobby customers to buy less-than-selling brands. After the complainant claimed that there was a problem, it was seldom possible to get the store's response through the contact information provided on the website.

Web site is still 通 依 operation

In March this year, the Consumer Council requested a meeting with the shopping mall operator but was denied. On June 19, the Consumer Council issued a ultimatum to warn that the shopping site must stop accepting online ordering of infant formula and must All outstanding cases of complaint were properly resolved within 10 days. However, after the ultimatum was issued, the online ordering of infant formula services at the shopping site still operated and the complaint cases were not properly settled within the deadline.

Southern reporter yesterday on the shopping site to try infant milk powder, the shopping site can accept delivery to other addresses outside Hong Kong orders, such as Shenzhen, Guangzhou, but need to add shipping. Although the "milk restriction order" is still in progress, the shopping site also accepts infant formula with more than 2 cans in a single order. Take the gold beauty Su Li on the 1st, for example, 4 cans of milk powder total price of 1148 yuan, plus shipped to Shenzhen Nanshan 210 yuan freight, the total price is 1358 yuan. However, on the payment method, the shopping network only requires the customer to transfer the money within 2 working days to the company's account, and then submits the payment record to the Internet or fax to the company. After claiming to confirm receipt of the payment, delivery will be arranged.

Typical Case

Last year, only 36 cans of 2 cans were received

In a typical case received by the Consumer Council, a complainant ordered 36 sachets for her son at the site in June 2013 and paid $ 8,640. The operator promised delivery within two to three weeks. However, up till now, the complainant has received only two cans of powdered milk. The complainant alleged that the son had passed the age of drinking the powdered milk. However, her request for refund was ignored.

Order 24 cans of milk has not yet received

In another case, the complainant ordered 24 cans of formula in February this year and made a payment of $ 7,512. However, no goods have been received so far. Complainant repeated unsuccessfully trying to contact the website by phone and email.

Complaint allegations

● failed to provide infant formula ordered online;

● delivery delays or delivery of only part of the order of formula milk powder;

● failed to fulfill its promise to refund or delay the refund of ordered milk formula;

● Following the sales tactics of "first seducing after resale", after lobbying customers to buy less-selling brands after receiving the subscription fee,

● After a problem occurs, it is seldom possible to get the store's reply through the contact information provided on the website.