How the webmaster solves the problem of user viscosity

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Many novice webmasters are confused about viscosity, do not know what this means? In fact, the viscosity of the site is very important, because it is connected to the site and users. Site from the start of the station, are closely related to the viscosity. Now I will take my own practice to share with you, I hope to solve the user's viscosity of the site to help.

First, to understand the needs of users.

1, to their own competitors to do to understand: Just contact the Forum novice, because there is no management forum experience, the user lacks a certain understanding, do not know the user's real needs. Then for them, take the successful site when the mirror is wise, to understand each of their success details: column settings, post posts, and so on, to learn how to set up the site of their own columns, and then in their own website to carry out substantive operations, put some targeted information, enrich the content of the site, For the vast number of users with practical information.

2, the use of QQ group role: The role of QQ group is to spread widely, the interaction is strong, can take advantage of this advantage, establish an effective communication platform (preferably a One-to-many communication platform), communicate with group friends, understand their needs, problems encountered, and even solve related problems, problem solving methods can be published in the Forum, Convenient for users to find solutions at any time. When others are difficult to reach out to help the hand can often generate trust, QQ Group's role on the show, in the webmaster and users to establish a bridge of trust to enhance the user experience satisfaction.

3, timely play the role of micro-BO: QQ Group is to improve the popularity of the forum is an effective way, but after all, the scope is subject to a certain limit, micro-blog has played a very big supplementary role. Through chat with the user, will some time and practical information on the forum, and then use the sharing method, put those useful information to the various platforms of micro-blog, so that the fans can always know the answer. This way the effect is also very obvious, can attract users, but also solve their confusion, the forum to create a sense of dependency, the future will have problems in the first time think of the forum.

Second, the idea to run in front of the user

Understanding the needs of users is only a prerequisite, in fact, this is not enough. To walk in front of other forums, you need to find another way: Think ahead of the user. At present, the Forum's function is very complete, for users to provide life, entertainment, technology and other aspects of the problems and solutions to provide users with a full range of services. This requires webmasters to be in the user before the problem should think about these issues, timely understanding of relevant information in the Forum to publish. The practical function of the forum should be fully played out so that the potential of the Forum's network resources can be maximized.

Third, improve the user's follow-up service

After the user has registered, we have to find a way to retain customers. Forum maintenance is a drudgery, but also a technical life, to clean up the rubbish every day, but also to rack their brains to increase interaction with users, increase user satisfaction, attract more new friends. You can also block the forum and arrange some active molecules as moderators.

The above is only my practical experience, a little superficial view, I hope that predecessors can correct, we share exchanges and exchanges. This article is the first, reprinted retain author Link http://www.zjcxws.com/How to give birth to a son, thank you for your cooperation.