How Web developers respond to customers ' protracted war

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Among the many customers who develop custom-type Web sites, there are such people, they will determine a web design for a few days after the whim of the overthrow of the previous scheme, or for a variety of reasons indefinitely active extension of the site production progress, aside from the contract agreed to the production process does not say, as a Web site developers, How to deal with the customer's "protracted war."

Take my company for example, there is a very representative case, the customer is a key university in a department, the original contact us for the department's website for revision, the contract is 15 working days to complete, the designer to provide a first draft, the other department due to the leadership too busy and other reasons to be informed to wait for some time to feedback changes, so the scheme is shelved. A few days later, the customer actively contacted to modify the program matters, immediately after the modification, after the other party leadership confirmed by this program revision, site developers quickly began to follow the Chettu, production template, and so on, a few days after the completion of the delivery site to customers, but was told that the design plan will still meet to discuss, to be modified ( At this point the site has been completed), so put on hold. Another few days, customers from the university's art department, please come to the professionals to modify, site developers to rewrite more than half of the template code, modified, the next day, the other side to inform the column details of the meeting to discuss the adjustment (this time has been the past few months), so began a long wait After the n days, the other party finally has a reply: presumably means that the department itself again to the overall web page design, the site developers need to follow-up production ...

In the case of the above, there is no doubt, contract of the production process is confirmed by the customer site design draft, confirm the correct will be assigned to the site developers for subsequent template development and nesting, and the site after the completion of the customer is no longer the overall page style of the big changes, this is the principle of the problem, Just like the construction company that built the building up, have been told that there are problems in the design, you need to remove the building to cover, in the design phase, you can endlessly modify the design, until the customer is satisfied, once the customer identified and completed the production process, and then returned to modify the design of the redesign, the cost will be doubled.

Design is different from other different people will have different opinions, even the same person at different times on the same design plan will have different ideas, but ultimately have to set a certain plan to promote the completion of follow-up work, in the face of like a protracted war, especially the government, universities, institutions such customers, We have to adopt a certain strategy to deal with, the company to develop, in the face of complex networks and customer chain, we have to use a tactful way to deal with this problem.

Before the project begins, it is best to write these conventions in the contract, in the middle of the project to understand the customer's Department of the core decision-makers, that is, we usually understand the "leader", to let the final decision of the person to determine the design, preferably attach a paper confirmation agreement, if the future for some reason do want to modify the program, Also in the agreement to indicate additional costs even if the last, if the former does not work, rather give up the customer, do not let customers feel that you are a very irresponsible company.

The above mentioned is in the website development work encounters the typical question, if has the different opinion to welcome the exchange discussion! This article comes from the Independent blog http://www.sunfei.net, reprint please indicate the source.