HP has been accused of violating three packs of events: User's machine is in the test

Recently, the rights network to understand consumers in Yancheng city, Jiangsu Province, Mr. Ma reflected, HP after the sale refused to its due to the motherboard problems after the machine for free maintenance of the laptop, and issued under the warranty refused to repair HP was alleged to be in flagrant violation of the provisions of three guarantees, caused widespread concern. Subsequently, Hewlett-Packard staff and the Rights Network editor to contact, said the incident has been properly handled.　　August 9, Consumer Ma said, the local repair station and its contact, has now sent the machine to the maintenance station for testing. Event review: HP laptop replacement two times motherboard still unable to use according to Mr Ma, in January 2008, the purchase of a HP dv2729 notebook computer, 10 months later, found that the computer appeared flower screen phenomenon, HP after the replacement of the motherboard, however, the maintenance of more than a year after the time, Again appear the same fault, HP after the replacement of the motherboard for it, did not expect to use a period of time, the third time the phenomenon of flower screen, Mr. Ma was put forward on March 15, 2011 To change the machine requirements, Hewlett-Packard after April 21, 2011 for its replacement of new machines, and signed a replacement agreement.　　The agreement stipulates that the warranty period after the replacement is two years from the date of replacement, but no refund shall be returned. After the 4th after the failure of the machine, Mr. Ma thought things had been properly handled, but did not want to change the machine after the failure repeatedly. After 4th, Mr. Ma found that the new notebook computer often appear automatic shutdown, crash, and then after the sale of HP and many negotiations, has been replaced by the hard disk processing program. "This maintenance cost one months of time, not only affect the use, and HP After-sale negotiation process also takes up a lot of my energy."　　Mr. Ma said. However, after the replacement of the hard drive in the process, there is a crash and keyboard, contact board failure, and when Mr. Ma and HP after-sale contact, but received an unexpected answer. "HP after-sales service staff said, can not give me repair, let me contact dealers to solve."　　Mr. Ma told activist Network editor. Mr. Ma said it was hard to accept the comments from HP's after-sale service staff. "The machine should also enjoy the same warranty rights, in the warranty period failure refused to repair, HP's practice is clearly illegal state three packs of provisions."　　"HP: never rejected the customer's free maintenance request August 5, 2011, in charge of HP's PR affairs of the Wei Tatsu PR company, Ms. Gong and the Rights Network editor to get in touch with Mr. Ma reflects the problem and the progress of the incident feedback.　　Ms. Gong said that the consumer horse when the machine has been over the warranty period, Hewlett-Packard is considering the situation of Mr. Ma, special handling of the incident, agreed to Mr. Ma's change machine request. Ms. Gong also said that Mr. Ma mentioned that the warranty period after the sale of HP refused to free maintenance of the situation, should be the reason for the communication understanding of the misunderstanding, HP has never refused warranty.　　At present, HP after the sale has handled the incident, the notebook computer has been waiting for detection process, and said that Mr. Ma for HP After-sale treatment program expressed satisfaction.　Consumer: The machine has been detected　Then, when the editor told Mr. Ma about the event process, Mr. Ma was surprised by the remarks made by HP's PR lady. Mr. Ma told the editor that before the repeated and HP After-sale communication warranty for free maintenance matters, an HP customer service staff very clearly told him that the machine can not be a warranty, let him have any problems to contact the dealer. "I am in Zhejiang, the distributor in Beijing, I contacted him for inspection repairs, is this possible?"　　In this regard, Mr Ma thinks HP after the sale of this statement is extremely irresponsible.　　August 9, Mr. Ma received the local Hewlett-Packard service station phone call, has been sent to the repair station to detect the computer. In addition, Mr. Ma pointed out that the HP PR Palace, said that the original when the change of the time has been insured, HP for its exception to replace the argument, not in line with the facts. "I bought it in 2008, the warranty period is 1 years, but the warranty period of the motherboard has been replaced two times, the motherboard warranty extension, until the time to change the machine is still under warranty, the machine is in accordance with the provisions of three guarantees, rather than the HP after the sale of my machine request exception treatment. "So far, Mr. Ma's" storm "temporary paragraph, and editors and consumers Mr. Ma is still difficult to understand is that, at the time of the change in the machine agreement," after the two-year warranty, but no return "of the terms, HP in the exchange of the agreement to specify the terms? Is it suspected of violating three packs of regulations? HP is making this provision for all machine users,　　Or is it only for Mr. Ma? The above issues, the HP public Relations Palace, said the temporary do not know, need to further understand and then reply. Rights Network Legal tips: After the replacement of products continue to enjoy three packs of services under the "three packs of provisions", the current conditions of the main two kinds: first, the product since the date of sale within 15th, the performance of the failure, consumers can choose to replace or repair. When a replacement is made, the seller shall exchange the products of the same type and specifications for the consumers free of charge, and then recover from the producers or suppliers according to law or purchase and sale contracts.　　Second, within three packs of validity, repair two times, still can not normal use of products, with repair records and proof of repair, by the seller is responsible for free replacement of the same model with the specifications of the product or in accordance with the provisions of the 13th of the provisions of the return, and then to the producers, suppliers, or according to the purchase contract. For the replacement of the standard also has a clear provision, is a defective products, unqualified products or repaired products are not available to consumers. At the same time, after the replacement of three packs of validity from the date of replacement to recalculate. The seller on the back of the invoice with the replacement chapter and provide new three packs of vouchers or in three packs of vouchers stamped on the back of the chapter. (Jinshe/Wen)