Hua Map Education Ma Haitao: Every day, something unexpected happens.

Our correspondent Wang Juan Ma Haitao in it field for 12 years, from network operation and maintenance, website development to enterprise information construction, along the way, he has accumulated a wealth of professional knowledge and experience, has become a senior IT professionals. Ma Haitao two years ago to join the education, Hua-map education is a face-to-face training, network teaching, book publishing in one of the civil service training institutions. As the Director of Information Management Center, Ma Haitao Management website operation and maintenance department, information Construction department, information operation and maintenance department and new Project development department four departments.　　Maintenance of IT systems and information construction is his main job, he will also use information Systems management of China's direct 39 branches, 79 divisions and more than 200 learning centers, covering more than 3,000 employees, more than 500 full-time teachers. "Every day at work, something unexpected happens. Every day is a new day.　　"Ma Haitao's job is technically not high-end, cutting-edge, but the tedious and unexpected events make his job challenging, which makes Ma Haitao's work full of fun." Ensure the most critical tasks Ma Haitao joined the Hua map education, the company is deploying the CRM system. This is the business system of Huatu education, which will play an important supporting role in the development of China's education, so the company attaches great importance to it.　　CRM system involves many departments, such as the National 39 branches, product centers, financial centers, human resources centers, in the selection, the company has conducted in-depth research and discussion of various departments. At that time, Hua Map education business development is very rapid, the system coverage is very wide, the use of a large number of tenants, taking into account the leasing of 800 of cloud CRM system deployment convenient, scalable, easy to manage, they rented 800 customer CRM system. But Ma Haitao says the system is not necessarily the best option, and he was able to foresee some problems with the development of China's education business and the growing use of the system. However, given the comprehensive consideration of multiple departments, it was chosen. "Unlike small enterprises, large enterprises in the selection of information systems more cautious, the original selection took into account the situation of various departments."　　Ma Haitao said in an interview. Sure enough, with the development of the company's business, the problems of CRM system Ma Haitao. For beginners, the CRM system needs training, the business personnel in the input data, because the level of cognitive and computer operation is uneven, encountered a variety of problems.　　One of the tasks of the Information Management Center is to solve these problems. The number of users in the CRM system is increasing, and when there are too many online users, the system inevitably appears to be unable to support the situation. Often at this time, Ma Haitao to ensure that the most urgent tasks can be completed, or with 800 customer service personnel to solve the problem together. Ma Haitao says the system has been much more stable since May this year. "The system has made an important contribution to the development of the business in the past and present." "The overall business of Hua map education is also increasing." Ma Haitao said it might consider replacing the system。 "Specific period, the environment we choose the most suitable system, will not parrot, the right is the best." We are not limited in the way of information technology and form.　　Ma Haitao to reporters about their selection principles. The introduction of enterprise social Platform education and training industry and insurance, real estate industry has a common feature, is the high turnover rate. At present, the annual flow of education in China is relatively large.　　This leads to high costs for training and communication. The information center helps colleagues to solve problems in the operation of the CRM system is usually through the mailbox, telephone, QQ group to communicate. "QQ Group discussion is basically the question of technical support." "Ma Haitao to the reporter," in the past work, in the internal coordination and synergy, with the personal QQ more, it brings convenience to everyone's work, but also produced some problems, such as a small thing will be magnified in the group, affecting the efficiency. "This once bothered Ma Haitao, and he tried to find a way to communicate more efficiently. 800 of guests recommended the social enterprise product to him. The product is similar to Sina Weibo, but is used within the enterprise.　　Social enterprises are now a cutting-edge application. In a 800-customer social enterprise, Hua Map Educators can assign questions to people based on the type of problem, such as setting up a team, introducing the user with @ someone, and choosing a hot person.　　In addition, for a specific topic, the # topic can be used to add themes to the message. "Some people reflect the common problems or suggestions such as the submission of data problems, the rationalization of the design proposals, we will consider the overall, centralized solution." And some personalized requirements we will guide the needs or targeted solutions.　　"Ma Haitao said. Hua map education using the social enterprise product has been nearly 4 months, now the group has issued a notice to require employees no longer use the personal QQ group. Generally speaking, Ma Haitao is more acceptable to social enterprise products. "Social enterprise products can be used as a complementary tool, but this product is not satisfactory place also a lot of, such as real-time not strong, user-friendly interface needs to be further improved, but also to increase project management functions." "Social enterprise tools are just icing on the cake for our current communication, and I hope this product can be developed better," Ma Haitao told reporters. "Safety is Lifeline Hua Map Education Information System Teacher information, student information, teaching materials, etc. are the business secrets of the Enterprise." One of the important duties of Ma Haitao is to ensure the safety of such information and to prevent the destruction or leakage of information. The movement of people quickly poses a potential risk to this information. This is a challenge for Ma Haitao, who is constantly analyzing whether the new employee is a "safe" person. Safety has two levels of meaning, one is that employees will not inadvertently damage the system security, and second, employees will not intentionally destroy the system or steal enterprise information. "We need to constantly analyze user behavior and analyze the information correctly."　　"Ma Haitao said. The malicious attack is almost inevitable for every website, Hua map Education website faces the same problem, to ensure the normal operation of the network is Ma Haitao important jobAccountability。 "In addition to the necessary security software deployment, we also do a full network backup, and do a multiple backup."　　"In the security industry, while, Outsmart, Ma Haitao, the team is growing to meet security challenges," he said. In addition to the normal security protection, the annual civil service provincial test, after the national Test candidates brought by the peak traffic to the site's normal operation brings challenges. To solve this problem, they do load balancing, effectively easing the flow pressure. "Always be prepared from the details.　　Ma Haitao has extensive experience in network operation and maintenance. In the recent week, Ma Haitao is preparing to work on the national attendance system, it will connect with OA, so that the human resources department to know more about overtime, lieu and so on. Distributed around the more than 3,000 employees will use the system attendance, which will solve the original attendance standards are not unified problem. "This will also lead to a rise in the level of management of the education of the Chinese map.　　Ma Haitao talked about the purpose of the attendance system. "The fundamental aim of the education informatization of Hua-Cai is to better serve our students, improve the management of teachers and the management of teaching, and improve the business performance." Our information strategy is the overall planning, step-by-step implementation, small steps run, attention to integration.　　Ma Haitao in an interview.　　Link this information director very hands-on technical origin of the Ma Haitao, in the first line for many years of technical development and network maintenance work, rich experience so that he can do business information management work more farsighted, handy. Ma Haitao, a graduate of China University of Science and Technology, joined Dongsheng Group when he graduated in 2000. At that time, the technical department only one person, mainly engaged in network maintenance and E-commerce Web site development work. The fledgling Ma Haitao work was excellent and was recognized by the company's leadership. At the news conference, when they were online, the top executives of the big internet companies had applauded: "Young man, you have a great future." "That gives Ma Haitao great confidence. Later, Ma Haitao to the group on the mail system, OA system, business systems, etc., have achieved good results.　　It can be said that Ma Haitao's career has a good start. Later, he in the sun navigation to do electronic periodical development work, he proudly to the reporter to introduce them at that time for Shennongjia Scenic Area development of electronic periodicals, using 3D, GIS and more than 10 kinds of technology, produced a video, pictures, articles and many other forms in one electronic journal. On May 22, 2006, "Shennongjia-the journey to the Past" Network multimedia product review, as a buyer of the Shennongjia government director Wanghaitao to the Sunshine Navigation Company's employees bowed.　　Wanghaitao said it was "difficult to speak in words", so he bowed and thanked him.　　After, in order to achieve a breakthrough, more comprehensive development, Ma Haitao in the Qing Mei to do the construction station work, the development of Zhuo Tatsu Group, Citic Press, generalization construction group, PetroChina refueling card and other websites. Ma Haitao Two years ago joined the Hua map education, as the Director of Information Management Center, Management website operation and maintenance department, information Construction department, information operation and maintenance department and the new Project development department four departments. Share to: MicroRecommended by Bo