Huizhou Mobile through optimization services to help the well-being of Huizhou construction

Huizhou Mobile through the optimization of services to help the well-being of Huizhou construction.

To call more province, to apply more services, but also to mobile phone security non-toxic, customer rights and interests can be better protection? For the general public to create a good faith, transparent, assured consumption environment, China Mobile Guangdong Company Huizhou Branch (hereinafter referred to as "Huizhou Mobile Company") in the recent launch of the theme of "excellent service, more wonderful" 2012 Ten new service initiatives, through the improvement of service means and optimize service quality, help build a happy Huizhou.

It is understood that Huizhou mobile company launched the top ten "excellent service" initiative in the last year, eight "advantage service" based on the upgrade and optimization, are "advantage network, depth coverage", "mobile internet access, enjoy the experience", "tariff concessions, online worry-free", "card number postponed, easy to use", "mobile interconnection, Wonderful unlimited", " MM application, green security ", for business, at home," "People's livelihood information, at any time," "Mobile virus, professional killing", "Customer report, verify each."

Premium Network full coverage tariff service transparent

As we all know, network quality is the body of communication enterprises.

To provide a stable and reliable network of more than 4.5 million users, this year, Huizhou Mobile will carry out network-leading projects, is expected to invest more than 1 billion yuan a year, the new more than 350 base stations, the total network of more than 2,700 sites, and new more than 200 3G sites and 900 WLAN hotspots, The cumulative total amount is more than 1400 and 2,300 respectively. While improving the coverage of the urban network, the company also carried out the village in depth to carry out the project, 1041 administrative villages and more than 50 villages to provide network coverage.

So, if the network construction invests so much, will the "burden" be transferred to the user?

On the contrary, with the popularization of 3G life, Huizhou Mobile company has increased the mobile phone Internet traffic tariff concessions, and launched a letter, flying chat, mobile video, mobile phone payment, such as 9 of the largest mobile Internet applications, to more than 1.7 million 139 mailbox customers to provide 133 newspapers and magazines subscription services, and these are all free.

In fact, the concessions are more than that, this year, Huizhou Mobile company will give a full brand 3G customers free monthly 500M 3G data flow, as long as the global Business Travel Network package and eight package customers, you can use WLAN, and dynamic zone Chat card customers can also receive the province's WLAN when the minimum length of 30 hours, Full-brand customers through WLAN smart clients in the province of hot spots free internet services. Of particular concern is that, on the basis of a number of international roaming fees, this year will continue to launch the international roaming in Malaysia and Hong Kong, Macao and Taiwan, the daily package, the flow is not capped.

It is reported that from 2007 to 2010, Huizhou Mobile Company's comprehensive tariff level overall decline of more than 50%, 2011 Global Pass Eight packages have been realized nationwide to receive free. 2012 not only a large amount of data traffic, but also the cancellation of prepaid brand card expiration period, providing the service, and the new issue of recharge cards to extend the effective period of 5 years, not due to automatically postponed 3 years.

Ease of service easier security

Technology makes life more convenient and easy, even more so when entering the 3G era.

It is reported that from 2007 onwards, Huizhou Mobile company to customer-rooted, service-oriented, has carried out 6 consecutive years of "Satisfaction 100" service theme activities, and last year, won the 2011-ninth China's best customer Service "Service Innovation Award" honor. This year, to provide users with more convenient and reassuring service, Huizhou Mobile company will be in the year through the portal to achieve 100% business and concessions can be queried, can be handled, can be scheduled, customizable, at the same time, innovative more services, "menu" content, users only through 12580 can query traffic and other 8 categories of life service information, Through the wireless City platform can query Provident Fund, water and electricity costs, such as 145 convenience services, and through the login Mobile mall, but also "mobile phone calls + Bank card payment" way to buy 8 major categories of tens of thousands of goods.

However, although the service platform has been built, but in the smart phone today, the use of mobile phone security issues have also caused some consumers unease. To this end, Huizhou Mobile company from the protection of consumer interests, always unequivocally against the use of mobile internet malicious programs to seek illegal benefits of the act, a heavy attack on the strict treatment of mobile phone viruses, bad spam messages.

It is understood that from January 1, 2012 onwards, users can use 10086999 SMS platform and 10086 hotline to report bad information and spam information, Huizhou Mobile company will report hundred-percent reply to send spam information of China Mobile number and bad website, once verified to seal stop, and actively assist the relevant departments to further investigate. Not only that, the company will also provide customers with a free mobile anti-virus software anti-virus pioneer, users can move the MM platform, 10086 Web sites, custom terminal after-sales service outlets for free installation.

Article/Figure Xin He Yuan