I bought the car on the net. moldy consumer to the bad comment was deleted

August 4 night, customer Mr. Liu in the Cofco I bought 3 kg car, 5th arrived after more than half have been found in Changbai hair moldy, and customer service communication until yesterday has not been returned. His comments, published online, were deleted and banned from comment. Yesterday, I bought a network customer service said, due to logistics feedback delay, will be returned to the customer as soon as possible. The customer service did not reply to the deletion of the commentary and the ban. Fresh fruit, after the arrival of the long white spot moldy. Mr. Liu said, 5th noon, the car after the arrival of a box on the opening of a mold, nearly half moldy. Mr. Liu said that he contacted me to buy a net customer service request returns, customer service commitment within 3 days logistics personnel will come back to retrieve the goods. But from 5th noon to last night has been the 4th day, has not been retrieved, "this period played five or six times customer service telephone." "What's more, I bought the net and deleted the bad comments I gave, and banned me from commenting," he said. "The screenshot provided by Mr. Liu shows that the service rating for the order is grayed out," which means that the comment cannot be placed into the evaluation, and I buy the net to prohibit me from commenting on this product. Yesterday afternoon, I bought a net customer service staff replied that they did inquire about the customer's order and return request. The customer service said that at noon on 5th, the client returned the request, because the customer service staff feedback to the logistics personnel returned information will delay one day, resulting in no return to the customer, "has contacted the logistics personnel, will be home as soon as possible to retrieve returns." For the deletion of the issue of the evaluation and prohibit comments, customer service to the technical staff can not be queried as a basis, did not give a reply.