I saw the money was stolen goods on the road, a number of users to Dangdang claim rejected

After the account of Mr. Xing in Tianjin was embezzled, the delivery address was changed to Guangdong (on the left), Mr. Chen's account was stolen, the order did not cancel but show delivery (left), for Beijing, Ms. Liu's complaints, Dangdang CEO Guoqing on Weibo apology (right).

Washington (reporter Guangwei) recently, a number of netizens said their Dangdang account was stolen, the balance of the account is used to buy electronic products, gold and silver jewelry and other large commodities, Dangdang suggested that the parties to the consumer alarm.

The money is stolen, the goods are on the road.

Beijing's Ms. Liu said that 13th around 3 o'clock in the afternoon found the account was stolen, they immediately contact Dangdang customer service cancellation orders, and customer service said within 24 hours, such as reply, 5 o'clock in the afternoon, she again call Dangdang customer service, get the response is still 24 hours, and so on reply. The next day, Ms. Liu found that the order had been signed on 13th around 7 o'clock in the afternoon.

Ms. Liu believes that she has applied for cancellation of orders before signing, but due to dangdang delay, resulting in orders are signed, Dangdang should assume responsibility.

Multiple users to Dangdang claim rejected

Ms. Liu said that Dangdang refused to pay the loss, but let himself alarm. "No. 1484th customer Service said, recently Dangdang has a large number of accounts stolen, it is impossible to pay only for me, only let users one by one alarm processing." ”

Also encountered in Tianjin, Mr. Xing, he said, he has repeatedly contact Dangdang, hoping to be stolen for his account to a statement, but the other side has always been in the development of solutions, so that their patience to wait. Mr. Chen of Shanghai said that the 4500-dollar coupons in his account had been brushed empty, but so far it has not been dealt with.

Dialog

Account theft has nothing to do with information theft

Beijing News: The recent frequent occurrence of user accounts stolen, and was the phenomenon of the consumption of the user data stolen last year?

Guo He (Dangdang Public relations Director): Recently a small number of users of the accounts were stolen, but after investigation confirmed that a small number of user information was stolen last year, because the stolen user information does not include the account password.

Beijing News: Face a large number of users complain Dangdang how to deal with?

Guo He: At present we receive a very small number of users to reflect the stolen account, we immediately make the following measures: 1, the first time to assist customers to report loss, retrieve account number, to avoid, reduce user losses; 2, on the website to carry out service announcements prompt, call on users to pay attention to the Internet security, to avoid the risk of login site, especially to avoid a unified account password; , we advise users to report the crime, and we will assist the police in solving the case.

Beijing News: But some users complained, had notified Dangdang account stolen request cancellation orders, the results of customer service delayed processing caused the loss.

Guo He: At present, we receive users to reflect the theft of accounts, customer service staff will immediately assist users to report the loss of accounts to reduce user losses.