If the fake is in time, the consumer will be in a "no door complaint" situation.

For many consumers, Taobao is a bargain for a good place, but buy the essence of not selling, some fakes also take the opportunity in Taobao streets. Reporter A recent shopping experience shows that the store in Taobao selling fakes, as long as consumers find the goods before the shelves, baby page deleted, consumers can not report and complain to Taobao.

The price is too cheap.

July 8, the reporter received the reader, said the Taobao launched a "poly Group buying" limited promotional activities, a "fashion hall" shop for the sale of the Lang Qin Watch, advertising is the authentic Hong Kong purchase, in accordance with the Hong Kong market price of 10 percent sales, the banner series of watches only sell 388 yuan, is likely to be fakes, It was the first time that the instrument had been sold so cheaply.

Is it really cheap or is there something else? July 9, the reporter entered the "a product fashion Hall", see the shop is promoting "Lang Qin Banner series Men's Table", the baby on the page said "Swiss original, Hong Kong Direct Supply, a group of 388 yuan purchase", so the next single probe.

3 days after the order, the reporter received the store's goods. In the box, the store also put a sales receipt from the Prince's jewellery shop in Hong Kong, and it looks like the watch should have been bought in Hong Kong. However, a careful examination of the goods, the reporter found the problem: the shell components outside the rough edges and corners, the dial, the back cover mark and brand handwriting are somewhat blurred.

To further confirm whether the product is problematic, the reporter contacted the Hong Kong "Prince Jewellery Clock" on the Watch sales document. The shop's Mr. Chen told reporters that the receipts are definitely not in their shop, because now they are selling watches with white paper, and the reporter's hand is yellow, and the second is that the address of the shop in Tsim Sha Tsui, Kowloon, Hong Kong was demolished 5 years ago.

Then the reporter contacted the Lang qin China customer service, Lang Qin's reply is: The company in China does not authorize any unit and individual in the way of network sales to sell Lang Qin watch, so Taobao sales of the company's products have not been authorized by the company.

It is certain that the reporter bought this watch is a fake.

No complaints can be reported on the shelves

In the answer to the harp, the reporter contacted Taobao Customer service, customer service replied: "Fake goods can be in the sale of goods on the Web page to report." "So the reporter again open" a product fashion Hall "shop home, found that all the goods have been shelves, can not find sales of watches, no Web page, there is no place to report.

Helpless under the reporter again dialed Taobao customer service hotline. Interestingly, Taobao work number 058824 of the customer service reply and the same as before, the phone does not accept reports, reports can only be on the page. Even if the reporter specifically stated that the watch, the Web page does not exist, the customer service or repeat that sentence: Only through the Web page complaints, Taobao company is so stipulated.

The reporter asked again, that Taobao set up this complaint phone is what to use, the customer service replied, Taobao Telephone customer service only to accept the report of contraband, contraband types of Taobao have provisions, which does not include fakes, that is, fake in Taobao does not belong to contraband, so telephone customer service does not accept fake complaints. Customer service clearly told reporters: "The telephone his task is to tell consumers, fake complaints can only be on the product page, the rest regardless." ”

Web page to report the entrance is closed, Taobao customer service and do not accept the report, bought a fake seems to be reported without a door.

The reporter also noted that in the two calls to contact customer service, customer service did not voluntarily ask the informer to leave the name and contact. Reporters couldn't help but ask, Taobao customer service revealed that Taobao does not need to leave the complainant's contact telephone, the phone received a variety of situations only within the company feedback, no consumer feedback.

It seems that the sale of fake Taobao, as long as you can grasp the opportunity to catch the consumer before the product of the shelves, baby page deleted, consumers can not be reported.

What is the activity of "Poly Group Purchase"

The reporter decided to buy this form, there is also a reason is this watch sales page marked location marked the day to participate in "Poly Group buy" limited discount activities, to ultra-low purchase price concessions. Reporters think this should be Taobao organized promotional activities, product quality should be more than the store's own sales of more protection. But in the call complaint Phone report process, Taobao customer service told reporters, Taobao's group purchase site only "a good deal" A, "Poly Group purchase" is a spontaneous promotional activities, and Taobao has nothing to do.

Reporter in Taobao input "poly Group purchase" For keyword query, found a total of 332,992 baby. The key words of these products are written "Poly Group purchase", such a large number and attractive discounts will make the consumer, including the reporter himself, mistakenly think "Poly Group purchase" is Taobao promotional activities. Then Taobao should give consumers a statement that Taobao does not have "poly Group buy" Such promotional activities to prevent consumers again confused and deceived?

Who should we call the next product? How to deal with the false wave watch that the reporter buys? Reporters will contact the local business sector and make further inquiries.