Insider profit "Sticky"-unicom closed 100,000 illegal package card: 8 Yuan package 1.9G National traffic

Starting from July 1 this year, a large number of unicom mobile phone consumers suddenly found that has been normal use of a few months of "8 yuan package 1.9G National traffic" package overnight due to traffic exceeded the cost of downtime, ask Unicom customer service after the argument is that these package cards belong to the "illegal opening", has been all closed to cancel ...

Consumers are puzzled by the original purchase of these package cards, Unicom customer service to make it clear that this card is legitimate, why suddenly the weather? According to China Unicom insiders said, these are originally the company's internal staff profit-making "illegal" package card, the number of incoming to the market at least 100,000, and suddenly stopped all because of the public. Currently, the internal Unicom has launched an investigation.

Lawyers believe that the user before opening the card by Unicom customer service to confirm the contents of the package and Cardholder's authenticity, and has been opened and practical use, then the user and Unicom has formed a contractual relationship, should be protected by the law. But so far Unicom has not said anything about compensation.

At the beginning of June this year, Mr. Zhang of Sichuan spent nearly 400 yuan to buy a Beijing Unicom telephone card by Taobao, Mr. Zhang was willing to buy a few times higher than the market price, the main value is to promote the "8 yuan package 1.9G National traffic". "At that time to buy this card, because it is really very affordable, although the cost of 400 yuan, but from the package view, the monthly contains not only 120 minutes free of charge, the more attractive is to increase the amount of 8 yuan can handle 1.9G national General traffic package." Mr. Zhang told NetEase Financial.

It is understood that the above package specifically refers to the company's 46 Yuan file 3G Package B, according to Taobao business description, the package includes not only the official China Unicom to dial voice 120 minutes and 40M traffic, in addition, just add 8 yuan, you can get the monthly 1.9G traffic flow package. This is in the eyes of many users is undoubtedly the "Heaven Off Pie" good.

But let Mr. Zhang have no idea is that this card only used for one months, and its 1.9G flow package is a unilateral cancellation of the Unicom company. For this reason Mr. Zhang dialed Unicom Customer Service hotline several times to complain, received the reply are: This section of the package is illegal handling, the company has reported to the public security organs, certainly cannot recover.

"They said that the violation is not a regular package, but when I bought the time, the first time to call their customer service line to inquire about this card situation, then the customer service clearly informed me that this card is a regular card, 1.9G of traffic can be national general." Without their official confirmation, I would not have paid the merchant. Mr. Zhang said.

According to NetEase financial understanding, in addition to this 8 yuan packet 1.9G flow of Unicom card, Taobao also sold a 66B package of 0 yuan package 1G Traffic Unicom card, this time was also canceled, although these cards belong to Beijing, but due to the flow of the package available nationwide, so attracted a large number of national customers. Unicom closed 100,000 Illegal package card: 8 Yuan package 1.9G National traffic

It is understood that the package after the closure of Beijing Unicom on the actual treatment of this matter is roughly three kinds: one is the direct cancellation of traffic packets, one is to change the flow to local traffic, the last one is converted to directional flow. But either way, it's hard for consumers to accept.

In fact, from the beginning of July this year, China Unicom Beijing branch to focus on a large number of related complaints, according to NetEase financial inquiries, so far at least nearly thousands of relevant consumers have organized three QQ group to discuss rights issues. In addition to through customer Service hotline complaints, purchase card consumers also to the Ministry of the Web site real name report.

Hot sales of several months of China Unicom card become illegal overnight, these so-called "illegal" package of mobile phone card from where?

NetEase survey learned that "8 yuan package 1.9G National Traffic" Unicom package card as early as last December on Taobao began to release a small amount, in March this year, China Unicom has ceased to open the package, but after the market is still appearing in succession "0 yuan package 1G National traffic" package and "8 yuan package 1.9G National Traffic" package card.

A Wenzhou Taobao business Mr. Li to NetEase Finance said, was the wholesalers from Beijing on the initiative to sell this package, after the offer, Mr. Li felt profitable to enter 1000, because very affordable, these 1000 soon sold. "At that time the purchase price of nearly 300 yuan, I sell can earn a 80 yuan, because it is really good to sell, Taobao then sell this card business less said there are 100 dozen." ”

A person who declined to be named told NetEase Finance, from April 19 this year, a Unicom agent surnamed Liu began to release 8 Yuan packet 1.9G flow of China Unicom GPRS flow card, then, Taobao on several on the scale of the sellers began to take the goods from Liu surname agent.

NetEase Finance from another Taobao retailer learned that only a name Tengxin communication Taobao franchise shop from Liu surname Unicom agents took about four thousand or five thousand pieces of goods. And more small and medium-sized sellers then from Teng letter communications to take goods distribution.

How many of these "illegal" Unicom package cards have flowed into the market since the end of last year and more than half a year? A consumer of Shandong to NetEase Finance said that, because of their own days through Taobao complaints, originally sold his package card Taobao shop owner personally called and communicate with the national conservative estimate of this type of card has 120,000.

And a Taobao merchant's saying is: "We these businesses all know each other, estimated 8 yuan package 1.9G National traffic This kind of card at least sell twenty thousand or thirty thousand, later 0 yuan package 1G National traffic this kind of card sale quantity is bigger." "And there are consumers in the complaints were also unicom customer service told the matter involved tens of thousands of people," then I complained to customer service why I canceled the package, customer service to me, and not cancel you a person, tens of thousands of people have been canceled. ”

According to the industry, although in accordance with the formal procedures, currently processing Unicom 3G card requirements real-name, but because the unicom agent itself has a certain authority, so there are still many agents forged or at random to fill in customer information behavior, but also the same document to open more than one card.

It is understood that in this incident was involved in the Watson GPRS flow packet, is originally Unicom company for Huadian Group staff of the preferential package, for the non-Huadian group of ordinary users, it is not possible to open this package. However, because of the profitable, Unicom individual agents to join hands with some unicom staff, to a large number of non-Huadian group Unicom card Plus this package.

The person told NetEase Finance: "This kind of card is not a general Account manager open out, must have certain permissions of the Unicom company employees, in addition, if there is no leadership authorization or acquiescence, it is impossible to tens of thousands of tens of thousands of of the open, back and forth also sold five or six months, now said that the violation of the violation, why not early detection? ”

On the occasion of the increasing user complaints, Unicom finally sound. July 8 18 O'Clock Xu, Beijing Unicom Company through its official website issued a notice, the announcement said: "The recent market has appeared some merchants to resell contains 8 yuan 1.9G, 0 yuan 1G flow packet of Beijing Unicom Mobile Card, the flow package is my company for specific groups of users customized products, such mobile phone card in the flow of packets are not normal procedures for handling , through the informal channel sales, our company is in the course of cleaning up the package, and retain the right to be held responsible for business law, our company to remind consumers in regular channels through formal procedures to buy mobile phone cards, beware of being deceived. ”

But the catch is that only half an hour later the announcement suddenly disappeared from the Beijing Unicom official web site.

An unnamed Unicom insider told NetEase Finance, China Unicom's urgent cancellation of the announcement, mainly because the Chinese Unicom headquarters has been involved in the investigation, Unicom headquarters that "things have not been fully identified, the announcement statement is exaggerated." ”

The insiders said notice mentioned in the "8 Yuan 1.9G", "0 yuan 1G traffic Packet" telephone cards are opened by the internal staff, the most open card for the agent Liu surname businessman, as well as Unicom Sun surname, Huo surname employees, the total number of these types of cards about 100,000.

"In fact, last July or August 0 yuan package of 1G packages have been out, just started the company also did not say not to add this flow package, but later found that the end of the month, especially high settlement costs, plus there are internal personnel to report to the leader, the company decided to stop." ”

The insider also mentioned that each of the company to do a business must be confirmed backstage, in the March 25 this year, before someone reported that the Unicom internal staff issued such cards should be the company's acquiescence. "It's not because of interest that someone will report it. Some people rely on this to earn, someone did not earn, so the report to the company's top, March before this kind of card company is sure to know, after the company then canceled about 1000 cards of the package, but in April, someone illegally opened 8 yuan of China's electricity flow package, This clearly does not conform to the rules. ”

Although faced with the collective complaints of users, but so far, Beijing Unicom's reply is still due to this type of Unicom card is illegal handling, the package will certainly be canceled.

Beijing Unicom Why regardless of pressure closure package, there are insiders said the story.

A request anonymous industry insiders told NetEase Finance, because the Unicom company's assessment is mainly to see total income, so although Beijing Unicom company belongs to China Unicom, but China Unicom branch of the provinces will have a settlement, such as the flow fee involved here, because the card is Beijing, if the use in Beijing does not matter, But because the card users scattered throughout the country, foreign customers in other places using traffic, Beijing Unicom will be with the corresponding provinces, that is, to pay the relevant flow costs.

"According to the usual way of settlement, the Internet is probably 7 points/trillion, 1G traffic equivalent to pay 70." Take 8 yuan to send 1.9G flow of the package to calculate, the package cost of 46 yuan, after the return of the monthly call after the customer only need to pay 15 yuan, that is to say, customers pay only 15 yuan per month to Beijing Unicom, but because the flow is free to send, in Beijing, of course, the loss is small, if used in the field, a customer monthly 1G flow, Beijing Unicom will spend 70 yuan to other provinces, even if customers pay monthly 15 Yuan phone calls, Beijing Unicom in the total revenue on the contrary, the loss of more than 100 yuan. ”

So calculated to 100,000 card, each card one months with 1G flow, Beijing Unicom Company will lose millions of yuan per month, if not closed, Beijing Unicom will pay a huge additional cost indefinitely.

But the legal profession has a different view, for Unicom to unilaterally cancel the user package behavior, big case legal aid platform an unwilling to give the name of the lawyer to NetEase Financial said, although the user is Taobao merchants to buy the Unicom company's flow package card, but in the card before the Unicom customer service Confirmation card and user Package content authenticity, and has been opened and practical use, then the user and Unicom has formed a contractual relationship, should be protected by law.

The lawyer further explained that according to the provisions of article 44th of the Contract law, the contract established by law shall enter into force upon its establishment. If the laws and administrative regulations stipulate that the formalities for approval or registration shall enter into force, they shall be in accordance with its provisions. Unicom's package for customers should not be approved or registered, so it has been in force. After the entry into force of the contract between China Unicom and the customer, the Unicom Company shall fulfill its obligations in accordance with the provisions of article 60th of the contract law. But now Unicom, without obtaining the permission of the client, private to illegal handling as a result of cancellation package, but whether the violation and how to violate the rules are the unilateral cause of unicom, and customer-related, Unicom's behavior is a breach, should be in accordance with the provisions of the contract law 107th, the provision of continued performance, To take remedial action or to compensate for breach of contract liability.

At present, in the July 8 Unicom hastily announced and revoked the announcement did not mention, will compensate the user losses. NetEase Finance in the announcement on the day two times as consumers call Beijing Unicom Company customer Service, received the answer are related to the cancellation of the package is not antagonistic.