Insurance complaints increased markedly, up nearly 20% from a year earlier

Abstract: The data map on line only 5 months, the first Internet insurance Company--------------the first quarter of the first quarterly complaints. Yesterday, the CIRC issued a quarterly report of consumer complaints, insurance complaints significantly increased, compared to the same period last year growth
Data map

On line only 5 months, the first Internet insurance Company--------------the first quarter of the first quarterly complaints. Yesterday, the CIRC issued a quarterly notice of consumer complaints, insurance complaints significantly increased, compared with the same period last year, growth of nearly 20%. Among them, especially the interconnection insurance company complaints increase most prominent.

Data show that in the first quarter of 2014, the CIRC and all the OCI received a total of 5,984 complaints of various types of insurance, up 18.4% year-on-year. Types of complaints, personal insurance to surrender disputes and sales violations are more than 33.19%, 29.28%, respectively, property insurance, the most complaints are claims payment disputes, accounting for up to 74.56%.

Although last November only on the line, but due to the Internet to facilitate insurance, the first quarter of this year, the insurance premium income of the public security has been a rough scale, reached 45.6994 million yuan. With the increase in premiums, the company's complaints also increased synchronously, the first quarter reached 19.57, located in the million-dollar premium complaint volume of property insurance company Number one. "We were a little surprised to see the data. Yesterday, the public security insurance company PR Luo told reporters that the Internet insurance Company is different from the traditional insurance companies, customer volume, in the case of limited premium income, billion insurance complaints will be more.

Industry insiders, since the end of the formal introduction of insurance products, the number of security insurance customers more than 60 million, and the traditional to do a relatively good number of the company's customers are still in the 20 million. "Two types of companies face different customer groups, there is no need to put together more complaints."