Internet cloud concept drives call center to SME

In 2011, the tenth session of the Internet conference was held in Beijing from August 23 to 25th, and as the largest Internet event in the Asia-Pacific region, the Internet Conference received extensive participation from many elites and grassroots of the internet industry, with the strong support of relevant government departments and the full media coverage, Participants gathered to share the vision of China's Internet Grand Blueprint for the next 10 years.

Cloud cloud-led concept is the most promising new technology in the Internet. The August 24 morning of the Chinese Cloud Computing Summit Forum brought together experts and scholars from the field of cloud computing and the real-world cloud computing elite, discuss cloud computing application prospects.

2011 is China's cloud computing application of the year, with the cloud and other related industries by the State Council included in strategic emerging industries, the overall improvement of information level was written "Twelve-Five" Planning, cloud computing industry ushered in an important development opportunity. With the promotion of national policy and the active exploration of enterprises, the concept of cloud has been put into a wide range of applications after many years.

May 2011, based on the grid cloud technology TQ Cloud Call center first in the field of call center to pull up the cloud concept of the call center banner, in the traditional call center wall opened a gap, to the vast number of small and medium-sized enterprises to open the door of the cloud call center, join hands with the vast number of small and medium

In the traditional call center era, call center is a large and medium-sized Enterprise exclusive Enterprise Communication Management system, for large and medium-sized enterprises in the information age of enterprise communications unified management, improve customer service management level has made a contribution that can not be neglected, greatly enhance the competitiveness of enterprises. Because the traditional call center is extremely expensive to use, huge investment, long construction period, maintenance difficulties, high maintenance costs make the small and medium-sized enterprises use their own call center to become unreachable, resulting in small and medium enterprises in the enterprise operation and management level and large and medium-sized enterprise produced a large difference, is to pull large and medium-sized enterprises and small and medium-sized Enterprise customer service quality gap.

TQ Cloud Call center based on the new grid cloud technology, fundamentally solves the problem that the enterprise uses the call center high cost burden, provides the enterprise with the independent intellectual property design hardware Ubox (voice router) to exempt the enterprise heavy hardware cost burden. Ubox simple and easy to operate, communication conditions for the enterprise is very adaptable, plug and Play, enterprises need not like the deployment of traditional call center to the enterprise communication lines for large-scale transformation, in addition Ubox to the working environment also showed a strong adaptability, without the need for the traditional call center to require special temperature and humidity and magnetic field environment. Not only this, TQ Cloud Call Center also provides the exclusive engineer service for the enterprise, eliminates the enterprise professional maintenance cost, the TQ Cloud Call center System simple operation saves the massive training cost.

TQ Cloud Call Center not only in the unprecedented reduction of enterprise use call center cost, but also bring more strong call center function applications. Not only for the enterprise to provide IVR (Interactive voice response system), ACD (automatic call allocation), call synchronization transfer, multi-functional call operation, CRM (Customer Relationship management system), telephone return, statistical reports of traditional call center function. At the same time, based on unified information management to promote the concept of enterprise operation level, for enterprise managers to provide Enterprise Communications Command center function, the manager login account can view the entire company's communication status, real-time view call and chat records, to understand the record of personal chat tools, can also be recorded through the phone recording history, Including the management of branch offices across the region, timely detection of problems in business management, to help enterprises quickly improve the management level. Completely changed the traditional call center only to solve the problem of communication problems, become the enterprise managers understand the enterprise management of an important intelligent communication management system.

With the comprehensive improvement of information level is written "Twelve-Five" planning, the application of grid cloud technology in the call center area not only brought a large drop in the cost of call center, provided a more powerful application of the function of China's small and medium-sized enterprises to popularize the call center, the overall upgrading of the information level of small and medium-sized