Internet complaints "climbing", the association reminded netizens to caution

With the rapid development of online group buying mode, the resulting complaints have been "climbing". Reporter March 15 from the Kunming Consumer Association learned that the network group buy exposed exaggerated publicity, false discounts, fake and so on. Consumer rights and Interests protection organization reminds, the network buys a lot of fishy, netizen orders to be cautious.

Kunming Consumer Association secretary General Li Linhong introduced, 2011 National Group Purchase website Rapid development, the number of websites has more than 5,000. Because of the low entry threshold of group buying, the relative lag of regulation and regulation has caused many problems. 2011, the domestic 22 cities consumer rights and Interests protection organizations jointly released the "Online Group buy consumer rights and Interests protection Survey Report" shows that 62.12% of consumers in the network group buying has been violated legitimate rights and interests.

Li Linhong introduced, from the complaint situation, the network buys the main existence three big questions: one is exaggerated propaganda over rendering, the use of the site image landscaping products, resulting in real products and advertising seriously inconsistent; the second is the original price and false discount, to "huge concessions" to attract consumers; third, the service does not support, there is delay in delivery, payment is cheated, The problem of difficult to return claims.

"Online Group buy consumer rights and Interests Protection survey Report" statistics show that 17.05% of consumers have been exaggerated propaganda, 12.75% of consumers have encountered false standard price, nearly 40% consumers to give up rights. "The network buys mostly is the long-distance shopping, the remote protection is very difficult, many consumers have to abandon the safeguard, thus indulges buys the website and the merchant illegal behavior, forms the vicious circle." "Li Linhong said.

Consumer rights protection organizations remind, online shopping virtualization leads to regulatory difficulties, consumers should pay attention to self-protection, the next single more attention to the site Word-of-mouth, credibility, look at the buyer evaluation, and keep good transaction records and obtain the purchase invoices, for the protection of the right to retain valid vouchers. (Reporter Shilian)