"The new notebook problem is constantly, the screen problem one months on the broken two times!" "Guangzhou Netizen Xiao Wu is very vexed recently, the newly purchased ASUS notebook in 2 months, successively appears the screen axis to rupture and screen, Huati and so on problem, hoped that the merchant can replace a new notebook with the same model for free." Currently, ASUS has agreed to replace the new machine for its aftermarket. According to Netizen Wu, October 19, 2012, he was in Guangzhou Pacific (601099) Digital Plaza ASUS store, spent nearly 5,000 yuan to buy an ASUS notebook, model for "S56XI3317CM-SL." On the 4th day of the purchase, he found a sharp rift in the left shaft of the notebook and sent it to the ASUS aftermarket to repair and replace the accessories. December 1, Computer boot black screen can not enter the system. "Delivery repair, after the sale said 3 days to give a quality report, and then according to the test results to give a solution." "Under the three packs of law" provisions, the goods in three packs during the performance failure, consumers can enjoy the "7 days, 15 days replacement." Netizen Wu said, during the test he repeatedly to inquire about the situation, but after the sale has not given a positive answer. Until December 20, after the sale of personnel called the Notebook motherboard failure, has been free to replace the new motherboard. Since the purchase time has exceeded "15 days", Xiao Wu had to accept the replacement of the motherboard. Unexpectedly, changed the new motherboard notebook take back just use one day, screen again appeared "splash Screen", play video also will appear water ripple. Wu in to Asus after the sale reflects, did not get "new machine" affirmative reply, hence to red net "consumer rights" channel post complaints. After the Red Net reporter transfer, asus after the Shanghai headquarters staff to accept this complaint, immediately after the sale of Guangzhou verified the relevant situation, learned that after the sale of personnel for users to apply for a replacement machine. "The user is worried about replacing the new machine, asking for the production date to be produced after November 2012, and we agreed to his request." "After the Asus after-sales personnel confirmed that the user's new notebook has been sent from Shanghai to Guangzhou, recently can notify users to come to handle the process of changing machines."
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