IPhone4 Global UNPROFOR Finger shrink: foreign purchase not repair

When consumers return to the country with "global UNPROFOR" products purchased overseas, they suffer a failure and are ready to be repaired, but they face a shrinking warranty. Yesterday, Mr. Wu reflected in the 315 Consumer electronics complaint network that he bought an iphone 4 in Canada and failed to repair it after a failure, "the manufacturer's direct store in China told me that it was necessary to return to Canada with faulty products."　　"The global scope is not China?" February 12, Mr. Wu bought a iPhone4 mobile phone at Apple's Direct store in Canada, "the store promised this mobile phone can be ' global UNPROFOR ', so I purposely buy a lock version of, thinking of returning to use." "March 1, Mr. Wu returned to Beijing, the Internet activated the mobile phone." But to his surprise, the phone's home button, "Click No response, double click to change."　　I've tried it many times. Reluctantly, Mr. Wu took a mobile phone that took less than a day, and came to a direct Apple store in Xidan. The failure of the new product had already frustrated him, but what happened next made him "out of anger". The store said the phones were bought overseas and they could not be guaranteed to be repaired but returned to the buyer. Yesterday, Mr. Wu said angrily, "Is it that China is not on the global scale?" Do not you do not promise, for repair cell phone I also go to Canada, this reality?　　"The clerk admits that the promise is in the same word yesterday, the reporter tried Mr. Wu's mobile phone, this mobile phone's home button, light point, Screen no response, and then point again, there is no response, the reporter rough calculation shows, light press 10 times, home key at least two times" indifferent ", press 20 times, there are 5 times no response. Yesterday afternoon, the reporter and Mr. Wu arrived at the Xidan Apple Direct Shop floor of the after-sales service department, a staff member, Joe, asked "Where to buy" and made it clear that it was "impossible to repair," which said, because overseas iphone products and components in domestic products are not the same, despite the global commitment to UNPROFOR, But if they take the parts of their overseas products and bring them back to China, they will violate the laws of China's consumer-rights protections, "it is China's law that has blocked consumers from enjoying Apple's global UNPROFOR service." "The reporter immediately cross-examine," the replacement of parts illegal "what law is violated, but this Joe surnamed staff did not respond positively, just say, now buy iphone products, can only enjoy the" national UNPROFOR "service. As for Mr Wu's rhetorical question, "does this indicate that Apple's ' global commitment ' is in the name of the world," said Joe's staff member, who says: "You can say that." "The staff also revealed that from the" global UNPROFOR "to the" national UNPROFOR ", the change occurred on February 25," similar to Mr Wu's consumer many, before we are to give them to replace the Chinese version of IPhone4 parts, but now can not be changed. " "Just this once," Mr Wu suggested, even if Apple had adjusted the warranty, it should be responsible to consumers, changing the rulesPrevious products continue to carry out "global UNPROFOR".　　In the face of this request, Joe staff to find a foreign manager, the manager agreed to Mr. Wu repair mobile phone, but to sign an agreement. The reporter noted that the agreement clearly stated: Under the terms of China's product warranty and Apple's warranty, the handset cannot be repaired domestically, for customer service, with a free warranty, replacement of the mobile phone board, only once, regardless of the future hardware problems of this phone or other mobile phones from overseas are still not available for repairs at home.　　So, Mr Wu reluctantly signed the maintenance agreement. Yesterday, the reporter consulted 12315 consumer Complaints hotline, staff said that China's elimination of law, the State to encourage sellers, producers to make more conducive to safeguarding the legitimate interests of consumers, strict with the provisions of the three packs of commitment. "The elimination method is the minimum requirement." "and the famous consumer rights activist lawyer Chu Baochang that since Apple has made a global commitment, it has to comply with the issue of" changing Chinese laws for consumers to replace parts of their overseas handsets "in China, and Apple manufacturers should deal with it," even if Apple manufacturers changed their warranty coverage on February 25, But Apple should also give its global service to consumers who buy their products before that date. "Clue: Mr. Zhou's 96101 hotline journalist Zhang Yongsheng