It's hard online, OX 50 net Easy

A few days ago, the media reported that Apple phone repair booking difficult, said the country's Apple store in a week to make reservations repair is very difficult, so that online scalpers business hot.

What's the real situation? Reporters from the Internet, telephone reservations and online booking two kinds of channels for "verification", the results found that online and telephone appointments are full of appointments, booking number than the Spring Festival train tickets are also tense. And online booking is relatively easy to many, even because of the special situation and get humane care.

Online reservations, telephone appointments are "slammed"

August 19, the reporter log on to the Apple website, into the "Genius Bar", which has the north of the wide depth of the 8 Apple stores available for appointment. First, the reporter opened the Shanghai Nanjing East Road and Lujiazui shop, the results were told that "the reservation in the retail store is full." Then the reporter tried the Wangfujing shop in Beijing and three Li Tun shop, as a result, all the appointments are full. Two consecutive days, the reporter's two attempts, all ate the cold shoulder.

August 20, the reporter change telephone appointment, call the Apple's After-sale hotline, quickly connected to the artificial service. But the answer from the operator was disappointing, and the last one weeks were booked up.

At the same time, the reporter also learned that the website and telephone booking is actually the same channel, the wiring personnel received the user phone, then go to "Genius Bar" appointment, each shop every day, the reservation is generally in 20 or so. Because users of online reservations enjoy priority, many users will go online to make reservations to avoid waiting in line. The operator said that the site recently reserved tension or related to the summer, "many users usually do not have time to come, the summer will be rushed to repair or inspection." ”

Offline booking is easier than online

Online bookings seem to have become impossible tasks, compared to the success rate of offline bookings is much greater.

In mid-July, the reporter went to Nanjing East Road Apple Store to repair the ipad, waiting for a half an hour to check the time, after the completion of the inspection, staff directly told reporters that day after 5 o'clock in the afternoon can be optional time. Before, a user said that he had to catch the train in the afternoon, the time is too late, the staff directly arranged for her two hours after a maintenance time. Also a pregnant woman on Weibo said, to the Apple Store reservation repair, the other side to see their actual difficulties, directly arranged on the spot overhaul, praised Apple's service is very humane. Visible, in the physical store of the actual reservation, and no online so nervous.

August 20 morning, the reporter consulted the Shanghai Huaihai Road and Nanjing East Road, the Apple shop staff. Nanjing East Road Shop People said, as long as the morning to come in line, get the appointment number will be able to repair on the same day, but the scene can not be scheduled outside the day. As for the number of appointment numbers for the day, the staff member said that it was not certain that "every day is different, the store chief will coordinate the online and the actual number of appointments after the determination." "It's easier to make an appointment with the Apple store in Huaihai Hai," As long as you come in the morning and you can repair it in a few hours after the test. But if it is in the afternoon, there is no guarantee that it may be arranged for the following days. Even so, it's much easier to make an appointment under the direct line than online.

The ox grabs the ticket an appointment number sells 50 yuan

"Not within 7 days, or you can try it the morning after tomorrow." "Reporter login Taobao, search" Apple Genius Bar Reservation repair, for the Shanghai shop Reservation number of shops in about hundreds of, a number of basic pricing in about 20-30 yuan. But the reporter clicks on the top of several inquiries, are told that the last week's appointment is gone, one of the shopkeeper told reporters: "We get the appointment number is full, can only make an appointment to next Wednesday, you go to another ask." ”

Originally, in these shops most of them belong to the "level two" agents, are from the first level of the ox hand pick number. After inquiring about 5 Taobao shops, only one has the appointment number in the last week, but the price is twice times of the other stores, the shopkeeper said, "Hong Kong Plaza 25th Night 20:30 There are two appointment number, 50 Yuan one." "The original hand on the supply of relatively abundant store is this industry chain upstream sellers, not retail, mainly wholesale." "The last week's appointment number, I usually sell to other cattle, they buy me, 30 yuan a day can sell dozens of." I'll just keep a few of the guests. "Therefore, relatively low prices of cattle, often there will be supply tension." According to one person familiar with the matter, a class of cattle like them are usually equipped with a robbery machine, "fast, naturally, more rob." ”