Lack of legal standards for electricity business development

Washington (reporter Wang Linling) Distance 3 15 still less than a week, CCTV released 3 15 consumer complaints list, online shopping top.

China e-Commerce Research Center published the "2011 China E-commerce Market Data Monitoring Report" showed that last year, "China's e-commerce complaints and rights of public service platform" received e-commerce complaints about 100,000 cases, including online shopping complaints accounted for 52% of the total complaint.

Recently, China E-commerce Research Center released the 2011 China E-commerce Market Data Monitoring Report, the report shows that in 2011 China's online shopping users have reached 203 million people, an increase of 28.5%.

The reporter learned that the CCTV 3 15 party in accordance with the various clues received by the summary statistics, sorted out the number of complaints in the top ten areas of consumption or industry, including online shopping, express and car ranked in the top three.

In the field of online shopping, consumer complaints are mainly concentrated in the quality of goods and description, shoddy, selling fake and shoddy goods, buy fakes after the disappearance of businesses can not protect the rights, purchase rules or services at random changes, online shopping after-sales service can not be guaranteed.

Yinxian was born March 7 in the gifted beautiful flowers online bought a bouquet of 200 yuan of flowers, asked the merchant March 8 around 10 o'clock to send, but the merchant arrived 3 o'clock in the afternoon. And the flowers sent to the website propaganda pictures do not match.

Then, Mr. Yoon asked the merchant to refund the merchant refused, the merchant said can be sent again, but resolutely do not refund.

It is learnt that from last year, online shopping industry is explosive growth, and to this year with the number of online shopping continues to grow, increasing user volume, online shopping has become the hardest hit by consumer rights complaints, Jing Dong, when, where the customer prudential products, litters Group and other well-known sites in the Consumer complaints list.

Reporters try to search on Baidu "Jing Dong + complaints", can find relevant search results of about 2.1 million, "when + complaints" related search results of about 1.65 million, "litters Group + complaints" of the relevant search results have reached 800多万条.

Experts

Lack of legal standards for electricity business development

In this regard, China e-commerce Research Center online shopping and rights experts Wang Zhouping that in the process of online shopping, consumers often encounter in kind and photos of the situation, suggest consumers before the purchase call Customer service on the details of the goods to do relevant understanding, especially the high unit price of the products need to be cautious.

Yia Jianfang, an expert on online purchasing rights in China's E-commerce Research Center, said, "The large number of e-commerce complaints, the root cause of the development of the electricity business is lack of the relevant industry regulatory legal norms, electric business enterprises to the user's shopping experience is still far from enough." ”

In addition, when the business and consumer disputes, consumers due to lack of evidence and other reasons, often in a weak, leading to complaints without door, the rights of the invalid.