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Absrtact: Lenovo Mobile through COPC certification this afternoon, Lenovo announced Lenovo mobile phone service through the COPC International certification. This time through the COPC international certification including Wuhan Call center and Xiamen Call center. Lenovo became the first domestic company through the COPC International certification of mobile phone manufacturers Lenovo mobile phone through the COPC certification
This afternoon, Lenovo announced that Lenovo mobile phone service through the COPC International certification. This time through the COPC international certification including Wuhan Call center and Xiamen Call center. Lenovo became the first domestic mobile phone manufacturer through COPC International certification.
Lenovo Group vice president, MBG China Mobile phone business general manager Zhang Hui Foreign said, according to IDC's latest release of the 2014Q1 smartphone shipments report, Lenovo in the first quarter of 2014, a total of 13 million mobile smartphone, ranked third in the world.
According to the introduction, at present Lenovo Wuhan, Xiamen Two call center employs 300 people, daily processing calls reached 5000 times. In this 5000-person calls, more than 95% of users can achieve a one-time access, and more than 95% of the problem can be solved once, the user satisfaction rate of more than 95%.
COPC Asia Pacific CEO Ian Aitchison attended the meeting. Ian Aitchison said COPC is an authoritative organization dedicated to global contact centers and business process outsourcing operations management and performance improvement, and assesses the enterprise in a number of areas such as leadership planning, process management, employee management, and performance management. This Lenovo Mobile is in six months time passed the certification.
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