Leonardo da Vinci issued a public apology letter did not mention the return of goods

Leonardo da Vinci made a public apology letter to consumers. The apology letter did not mention the return question the consumer says "the letter does not see the true feelings" This newspaper News (reporter Shi) the da Vinci household incident has the new progress--yesterday afternoon, Leonardo da Vinci home in the micro-blog issued a public apology letter, said "public apology to consumers, and product labeling issues to carry out internal inventory rectification."　　Some consumers believe that "Da Vinci's apology letter did not mention the consumer's most concerned about the return of the exchange problem, do not see the truth of the apology."　　The letter, signed as a public apology by Leonardo da Vinci Home Co., was posted on Sina Weibo, the Beijing Leonardo da Vinci Home Company, and on its official website. The reporter saw, in this open letter, Leonardo da Vinci home still claiming to be an international brand home chain, and said that for the media on the origin of certain products labeling issues, quality issues and nonstandard publicity and other issues, "the company accepted the government departments, the media and the public supervision, and has carried out internal inventory rectification" (Leonardo da Vinci Home)　　will send a letter to the cooperative enterprise to ask for an active search problem.　　Leonardo da Vinci Home also said that is actively cooperating with the relevant departments to verify the situation, will be responsible for the law and regulations.　　In the letter, Leonardo da Vinci home in the apology to consumers, but also to the agent or distribution of Leonardo da Vinci Furniture Enterprises to express their apologies. But it is not mentioned in this public apology for the question of whether or not to return the goods that the consumer is most concerned about.　　At the same time, the open letter Weibo also closed the comment function.　　However, this does not prevent many people from their dissatisfaction in the way of comment forwarded. Reporter inquires Some comments found that the public apology letter, the majority of consumers expressed no recognition.　　Some people directly commented, "in such an apology letter, never see the truth." Last night, the reporter called Beijing Leonardo da Vinci home Company in charge.　　The official said the interview to find public relations, but because now in a sensitive period, can only provide a mailbox, inconvenient to provide the telephone. Experts say enterprises should voluntarily disclose the violation of the situation yesterday, the apology, Beijing Huili law firm consumer rights lawyer Chu Baochang said, from the insistence on denying fraud to the default problems, Leonardo da Vinci home in the attitude is a progress. But just apologizing is not enough, Leonardo da Vinci home should be the sincerity of apology to implement, can not be the government to whip a step, can not wait for the government departments to publish the results of the investigation, but should take the initiative to disclose the actual situation, such as which products are forged origin, which products are quality problems, "These situations, Manufacturers should be the clearest. Chu Baochang also said that at present their law firm receives the telephone of the consumer, hoped that they help the lawsuit. However, he believes that rights can not be herd, should be dealt with according to different circumstances. Consumers can first negotiate with the enterprise, the premise is the attitude of the enterprise must be sincere, no more camouflage. If companies continue to be tough, he says, they are willing to act as consumers.